Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Timeline
Generic

Hilton Nass

Las Vegas

Summary

A challenging position requiring strong sales, self-motivation, organizational skills and quality customer service with a company where advancement and compensation are based primarily on personal performance.

Overview

34
34
years of professional experience

Work History

Mobile Administrator

Fletcher Jones Auto Group
10.2018 - Current
  • Manage over 2000 Apple and Android devices
  • Maintain wireless accounts with Verizon, AT&T, and T-Mobile
  • Activate and upgrade devices as needed
  • Manage and support Mobile Device Manager(Sophos) on all our company and personal devices
  • Manage our Apple DEP account with MDM and wireless carriers
  • Work with vendors to support our products and services
  • Help design internal shuttle service for our dealerships
  • Help maintain our PCI compliant
  • Set up and support all our POS systems
  • Travel to all our locations across the US to support, update, repair, and maintain all our wireless devices
  • Negotiate pricing and contracts with vendors
  • Help support all IT groups in any function needed
  • Delegate groups while traveling to dealerships to maintain wireless devices
  • Set up and support Network extenders for all our wireless carriers
  • Help support and set up authentication apps across the US for every employee of Fletcher Jones
  • Monthly cost reports for executive team
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.

Owner/CEO

Hilton Diversified/ DBA Cellular Express
12.2000 - 09.2018
  • - Activating new lines and upgrades with Corporate and Consumer accounts
  • - Selling Wireless accessories and adding data features to existing accounts
  • - Purchasing Wireless products including phones, wireless data products, and accessories from vendors
  • - Continual updating knowledge as new products and services become available for my new and existing accounts
  • - Hiring and training staff
  • - Continual follow up with existing accounts to meet and exceed their expectations with my service and savings.
  • Managed day-to-day business operations.
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Trained and motivated employees to perform daily business functions.
  • Fostered strong relationships with industry partners to expand business opportunities.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Streamlined business processes, resulting in increased operational efficiency across all departments.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Senior Account Manager

Verizon Wireless/Alltel Corporation/360 Communication
07.1994 - 10.2000
  • - Acquisition of new accounts and maintain existing accounts
  • - Sold wireless phones, pagers, long distance, and internet service
  • - Received continual recognition for being one of the top 10 direct sales representatives nationwide and ranked number two in the southwestern region
  • - Direct sales with Major Accounts, New Accounts, and existing Accounts.
  • - Providing superior customer service
  • - Keeping up with current and future wireless technology to keep customers well informed.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.
  • - Prepare proposals for New Accounts
  • - Review and consult existing accounts on current rate plans and savings
  • - Maintain good relations with decision makers and Executives of business accounts
  • - Worked in depth handling bill payments, changing service plans, activating phones and handling customer service issues
  • - Upgrade and sold accessories to existing accounts
  • - Verification of New Account Information
  • - Retail sales at a mall Kiosk

Consumer Electronics Sales Representative

Circuit City
10.1991 - 04.1995
  • - Sales of cellular phones, pagers, car stereos
  • - Received 3 consecutive awards for Top Salesmen of Electronics in nation and rated #1 sales counselor twice in the West Coast Division.

Education

Associates of Arts Degree - Business

College of the Canyons
Santa Clarita, CA
05.1991

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

SUMMARY OF QUALIFICATIONS

  • - Consistently meet and exceed sales quotas
  • - Accumulated over 30 years of experience within the wireless communications Industry.
  • - Thorough knowledge in the provision of sales, service, account acquisition, and management. Consistent enhancement of product and industry knowledge, reactivation of dormant accounts and the development of successful sales techniques.
  • - Ability to work independently with high motivation and a customer focused attitude.
  • - In depth knowledge of Verizon activation and credit process, Excel, Microsoft Word, and Power Point.
  • - Specializing in Wireless Smartphones, PDA’s, Mobile Hot Spots, and Mobile Data products
  • - Rated top 2% in customer service across the nation
  • - Consistently exceeding Verizon Wireless goals for new activations and data quotas

Timeline

Mobile Administrator

Fletcher Jones Auto Group
10.2018 - Current

Owner/CEO

Hilton Diversified/ DBA Cellular Express
12.2000 - 09.2018

Senior Account Manager

Verizon Wireless/Alltel Corporation/360 Communication
07.1994 - 10.2000

Consumer Electronics Sales Representative

Circuit City
10.1991 - 04.1995

Associates of Arts Degree - Business

College of the Canyons

Similar Profiles

CREATE PROFILE