Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Himaja Jakka

Hartland,WI

Summary

Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Rite-Hite
08.2023 - 08.2024
  • As a member of IT team, I was responsible for analyzing and optimizing Rite-Hite’s information systems including but not limited to manufacturing, finance, sales & service systems
  • I closely worked on Merger & Acquisitions projects, collaborate with cross-functional teams to gather and analyze data, identify areas for improvement and recommend solutions to enhance operational performance
  • Additionally, I participated in system implementation and upgrades, ensuring seamless integration and functionality
  • Conducted in-depth process assessments to identify bottlenecks, streamline workflows, and implement best practices in manufacturing M&A operations
  • Continuously monitored and evaluated process performance, adjusting as needed to maximize productivity and quality
  • Worked very closely with senior management and stakeholders to facilitate M&A process
  • Collaborated with cross-functional teams (Tax, HR, Marketing, Finance, Accounting) and within IT department to identify potential acquisitions
  • Prepared presentations and reports summarizing findings, insights and recommendations for the stakeholders
  • Supported the due diligence process by gathering, organizing and analyzing data related to potential acquisitions
  • Identified and developed risk mitigation strategies and recommendations based on thorough analysis for a Merger and acquisitions
  • Participate in system implementation and upgrades to drive seamless integration and functionality
  • Authored and maintained comprehensive documentation of all the business requirements, M&A processes, findings and decisions to support future analysis and reference
  • Created weekly and monthly reports and status on M&A activities for management and relevant stakeholders
  • Post-merger, I was responsible to measure performance against goals and metrics, identified areas of improvements, documents the lessons learnt to refine future M&A strategies
  • Utilize advanced analytical techniques to interpret manufacturing data and generate insightful reports
  • Assisted other functional areas, including HR, marketing, and finance by providing analytical support, conducting research, and contributing to process improvements where needed
  • Gained a deep understanding of business processes, products to improve the customer experience
  • Thinking and viewing from customer viewpoint (including business users)
  • Created and maintained relationships with business stakeholders and act as a single point of contact for intake process for the business area
  • Environment: Salesforce, Service Max, Sales cloud, Oracle JDE, SharePoint, Microsoft Suite (Word, Excel, PowerPoint), JIRA, Confluence, Lucid chart, Smartsheet

Senior Business Analyst/ Project Manager

Members Corporate Credit Union
06.2022 - 06.2023
  • As a member of Digital Services team, I was responsible for managing various projects, which include replacing our current vendor with a new vendor for Online Account Opening and Lending, and upgrading the Online Banking website (desktop and mobile) for our members.
  • Facilitated meetings with various cross-functional teams and internal stakeholders to understand the requirements.
  • Facilitated internal team meetings confined to Digital services and analytics team enterprise level, sharing and updating the project details.
  • Authored Business Requirement Document(BRD) for the projects handled within Digital services.
  • Represented Digital services while working with Marketing, Operations, Member experience, Lending, contact center and other internal teams
  • Acted as a first point of contact while working with vendors both onshore and offshore, communicating the requirements and make sure they are implemented as provided.
  • Acted as a testing lead, mentored testers and making sure the whole testing process goes smooth while upgrading the Online Banking website and Online Account Opening website in both desktop and mobile.
  • Initiated and authored the RFV (Request for Vendor) process.
  • Initiated and authored the score card process.
  • Responsible for providing support as needed through helpdesk tickets for our external stakeholders (actual members).
  • Authored catalog for Digital Services team performing GAP and SWOT analysis.
  • Environment: SharePoint, Architect, DNA, MS Office Outlook, MS PowerPoint, MS Excel, Microsoft teams, SharePoint, Snipping Tool, Survey Monkey

Senior Business Analyst/Delivery Manager

CodeWorks (LMCU)
02.2022 - 06.2022
  • As a Senior Business Analyst/Delivery Manager, I was responsible to take lead on the day-to-day data support, being the first contact for standard data requests (e.g., reports, extracts), gathering requirements/documenting needs, and then working with data developers to get things done
  • Leading stand-up meetings and driving work to completion.
  • Lead Data support Team i.e. the IT Data team for the whole organization
  • Created and maintained tickets for Data Hub Team at enterprise level
  • Acted as the first point of contact for Data requests (i.e. Reports, extracts).
  • Conducted daily stand up meeting, updating the stories using Azure DevOps.
  • Monitored, assigned and moved the stories to different phase as the project progress.
  • Gathered requirements from Internal Stakeholders, documented and work with the developers to complete the requirements.
  • Author Business Requirement Documents (Functional) and test cases.
  • Worked directly with development team to deploy the reports on timely manner.
  • Assisted Junior BA and tester at various levels during various phases of project delivery.
  • Environment: SharePoint, Azure DevOps, MS Teams, MS Outlook, MS Power Point, MS Excel, MS Word, DNA, SSRS, SSMS, SSIS

Reporting Engineer/Project Lead

KForce (Humana)
11.2021 - 02.2022
  • As a Reporting Engineer, I was responsible for generating reports for Contact center depending on the requirements from higher management and various teams at the enterprise level, building predictive models and recommendations to anticipate future demands and increase call center efficiencies and effectiveness.
  • Acted as a SME for eMite reporting tool.
  • Analyzing the structured data from Genesys and generated the reports for the Contact center department.
  • Provided support in migrating the data from older database to Genesys-PureCloud for better performance.
  • Lead the team to complete the work assigned on timely manner.
  • Coordinated the work to keep the team on track with time lines and deadlines.
  • Created and maintained SharePoint site for eMite.
  • Created and maintained tickets fro eMite tool in ServiceNow.
  • Environment: SharePoint, eMite, Genesys, PureCloud, MS Outlook, MS Teams, Skype, MS Excel, MS Word, Zoom, ServiceNow

Sr. Business Analyst/SME

Cognizant (AETNA)
07.2019 - 11.2021
  • As a member of Identity Access Management – Security Governance (CAEIRS) team, working with various on-going application teams from whole organization, generating and handling multiple large data sets on daily basis, making sure there are minimum or no errors (Identities, accounts & Entitlements)
  • And also, work with new application teams to onboard to CAEIRS
  • Analyzed large data sets to discover trends, patterns and actionable insights
  • Applied research and evaluation standards, descriptive statistics and data management principles to translate complex data into meaningful content
  • Presented findings using verbal, written, and graphic communication techniques
  • Offer recommendations to support organizational performance improvement
  • Worked closely with multiple internal stakeholders to analyze business needs and deliver relevant information in appropriate formats
  • Designed, created, tested and maintained a portfolio of reports, scorecards and dashboards
  • Participated in enterprise-level metadata, master data management and data governance initiatives
  • Environment: SharePoint, Citrix Receiver, MS Excel, MS Outlook, Kanban, Tableau Reports, MySQL Workbench, Clarity, Skype business, WebEx

Sr. Business Analyst/SME

Cognizant (AETNA)
07.2019 - 11.2021
  • Evaluated Isolation of applications shared with Workers Comp and First Health Rental from the current applications which included MCPS, CPR, CPD, PCM, CPN, GeoFase / FSD, EDI (including voltage & Encryption), AMP-PS, CCMP, Workbench, and IRMS.
  • Conducted meeting with each of the SME and their team that handles the application to understand the impacts.
  • Documented the Business Requirement and Technical Specification document for each of the application that is impacted due to Isolation.
  • Evaluated the number and type of supporting hardware/software by application/environment.
  • Supported the process of Code/test/deploy in identifying/separate WC and FH data and audit.
  • Prepared a High Level evaluation presentation for the Higher management to review.
  • Guided and monitored the Business Analysts working from Off shore.
  • Facilitated meeting with higher management providing daily, weekly and monthly status.
  • Facilitated daily meeting with different teams considering all time zones
  • Environment: SharePoint, Citrix Receiver, MS Excel, MS Outlook, MS PowerPoint, Clarity, Skype business, WebEx, Rally.

Sr. Business Analyst/SME

Cognizant (AETNA)
07.2019 - 11.2021
  • Integrated the entire organization’s employee information form one database to another, which includes information from various downstream companies who handle different departments of the organization such as HR, Payroll, Benefits, Job Elimination tools etc. As a Sr. Business Analyst I am responsible for gathering the requirements from the external stakeholders, and then work on mapping the data, documenting with their respective attributes using the canonical data. Participating in Daily stand up meeting, scrum meetings, review meetings, grooming sessions with Developers and QA team.
  • Demonstrated exceptional requirement gathering skills, leveraging clear direction from engagement management and support requirement-gathering sessions.
  • Ensured effective implementation of agile process.
  • Attended Requirement review meetings.
  • Participated in Sprint Planning, Daily Scrum Stand up and Sprint Retrospective meetings.
  • Participated in the development and grooming of Project Backlog stories with business and technology partners.
  • Assisted in entering and updating Issues (Epics, Stories and Tasks) onto IBM Jazz agile application.
  • Assisted the Product Owner with refining the product backlog.
  • Organized and sequenced requirements into a user requirements document.
  • Authored, validated requirements and manage changes and use appropriate tools to record, track and manage requirements.
  • Reviewed and analyzed relevant documentation to ensure the understanding of an organizations function and capabilities.
  • Conducted relevant research to increase understanding in support of developing comprehensive solutions. Logically structure recommendations and supporting data to formulate a solid, logical and understandable business case.
  • Demonstrated excellence in delivery of all solutions/recommendations, including supporting artifacts, on time and with high quality.
  • Delivered exceptional engagement support, including development and management of project plan(s) as needed.
  • Proactively shared ongoing point of view and perspectives and display strong listening and communication skills when interacting with client and team.
  • Ensured utilization targets are achieved by seeking opportunities for one self, internal or external.
  • Built and maintained strong relationships at different levels of the client organizations.
  • Environment: SharePoint, Citrix Receiver, MS Excel, MS Outlook, Skype business, WebEx, IBM Jazz, Vlookups.

Sr. Business Data Analyst

Blucora (TaxAct)
12.2018 - 04.2019
  • As a Senior Business Data Analyst - Call Center I was responsible for timely analysis of information, including but not limited to contact center trends, call volume, measuring operational performance, analyzing customer behavior and trends, data mining and building predictive models and recommendations to anticipate future demands and increase call center efficiencies and effectiveness.
  • Analyzed large data sets of structured, semi-structured and unstructured data to discover data insights and collaborate with business partners to deliver business value through these insights.
  • Analyzed data, including but not limited to customer support performance as well as internal and external customer feedback to identify trends and/or patterns.
  • Made recommendations as appropriate to reduce volume and improve the level of service or other capacity plans within the customer support center.
  • Monitored and tracked the results of recommendations as appropriate.
  • Built reports from scratch using eMite reporting tool to analyze the contact center data.
  • Recommend and implemented process improvements and tools that reduce human-based support on Workforce Management Software.
  • Recommend and implemented process improvements and tools that improve the efficiency of human-based support.
  • Prepared and effectively present findings to business stakeholders, including executive management in a concise fashion.
  • Identified opportunities to improve our customer experience across our products and solutions with machine learning.
  • Worked with Senior Leadership and Business Partners (when applicable) to provide data, insights and recommendations to build strategy around driving use of technology and tools by call center leadership.
  • Collaborate with Senior Leadership to understand their data analysis needs, explain trends in data and actively drive further research and/or operational changes within in the call center to meet service goals, meet cost goals and provide our customers an excellent customer experience.
  • Environment: AWS Athena, AWS S3, SSMS, Tableau, PureCloud, eMite reporting Tool, Microsoft Excel - Pivot Tables

Lending Business Analyst

Affinity Federal Credit Union
10.2017 - 03.2018
  • The goal of the project is to introduce a set of different products for the members, giving them a choice to choose from a wide variety depending on their specifications.
  • The project involved working more on the functionality of consumer lending, updating the customer facing website to be more user friendly and making sure the whole data gathered from customers is transferred to master database, DNA without any missing information.
  • Worked with internal clients to gather requirements and assist with documentation, design, testing and implementation of reports that are part of a multi-million dollar regulatory reporting program.
  • Lead project meetings with all parties involved in order to properly execute needs and deliver expectations in a timely manner.
  • Generated various reports using SAP Business Objects– daily, weekly, monthly and yearly.
  • Involved in a varied list of Business Analysis efforts and support activities including: workflow mapping, process integration, user training, system documentation, testing, and post deployment support.
  • Consistently served as Subject Matter Expert for business process analysis and improvement.
  • Performed GAP Analysis and SWOT analysis.
  • Defined system requirements for enhancements or changes to the Loan Originations System (LOS) and give the business process analysis integrating 3rd party software with in house applications.
  • Tested the enhancements or changes.
  • Worked directly with the developers to achieve the desired business results.
  • Frequently served as trainer for various business processes and systems.
  • Acted as admin contact for major business applications- LOS (DNA, Meridianlink Decision lender, Velocity).
  • Integrally involved with the design, testing, training and implementation of several major industry changes.
  • Experience working in agile environment.
  • Been as a coordinator for the internal audits, gathering the required documents for consumer lending department.
  • Developed and implemented ERP customizations.
  • Support ERP system users by providing trouble-shooting; report generating, SQL query writing and system analysis services - recommending business process improvements to leverage system features and functionality.
  • Worked on CRM (Customer relationship Management) Software during the testing phase.
  • Environment: Velocity, DNA, Instant Open, SAP Business Objects, Salesforce, Apptarck, Meridianlink Decision lender, LendPro, MS project Suite, Enterprise Resource Planning

Education

Master of Science - Engineering Management

University of Houston-Clearlake
Houston, TX
12.2016

Bachelor of Science - Electronics and Telecommunication Engineering

JNTU Hyderabad
Hyderabad, AP
05.2013

Skills

  • Requirements gathering
  • Agile methodology
  • User acceptance testing
  • Stakeholder management
  • Process mapping
  • Software development lifecycle
  • Business process improvement
  • Business administration
  • Process development
  • Operations analysis
  • Data analysis
  • Salesforce
  • Tableau experience
  • Gap analysis
  • Project management
  • Team collaboration

Certification

  • Certified SAFe Agilist
  • AWS – Data Analyst
  • Robust Scrum Product Owner
  • Microsoft Project Advanced – PMI Techniques

Personal Information

Title: Sr. Business Analyst/ Project lead/Delivery Manager

Languages

English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Tamil
Limited Working
French
Elementary
Spanish
Elementary

Timeline

Senior Business Analyst

Rite-Hite
08.2023 - 08.2024

Senior Business Analyst/ Project Manager

Members Corporate Credit Union
06.2022 - 06.2023

Senior Business Analyst/Delivery Manager

CodeWorks (LMCU)
02.2022 - 06.2022

Reporting Engineer/Project Lead

KForce (Humana)
11.2021 - 02.2022

Sr. Business Analyst/SME

Cognizant (AETNA)
07.2019 - 11.2021

Sr. Business Analyst/SME

Cognizant (AETNA)
07.2019 - 11.2021

Sr. Business Analyst/SME

Cognizant (AETNA)
07.2019 - 11.2021

Sr. Business Data Analyst

Blucora (TaxAct)
12.2018 - 04.2019

Lending Business Analyst

Affinity Federal Credit Union
10.2017 - 03.2018

Master of Science - Engineering Management

University of Houston-Clearlake

Bachelor of Science - Electronics and Telecommunication Engineering

JNTU Hyderabad

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Himaja Jakka