Himalini. V

Project : ALTICORE

Responsibilities:

Working as a techno-functional consultant in the red prairie 2012 version.

Providing fix for the repeated issues like changes in moca commands, triggers, policies, jobs ,tasks etc.

Create MOCA commands and modifications in DA screens as per the user need.

Provide extensive support for the integration issues.

Experience in ticket handling tools such as service now.

Involved in documentation process and conducting training sessions to end users.

Providing end user assistance during hyper care and support of project.

Create test cases and document for unit testing and integration and UAT.

Project : GOOGLE

Responsibilities:

Provided extensive support to users during the support of the project.

Attended the Handover process of GOOGLE.

Provided support in both GUI and WEB applications of JDA.

Client meetings.

Have trained freshers in the team and prepared training presentation materials for the project for future reference.

Have extensively supported the application with all the modules of completed WMS process and done the RCA for multiple repeated issues .

Have worked on warehouse specific requests of adding configuration changes such as locations, policies etc.

Experience in ticket handling tools such as Buganizer.

Project : UNILEVER

Responsibilites:

Support different sites such as 3PL sites, DC’s and Plants across North America and fixed their issues in the given SLA.

Provided Interface changes and developments.

Rollout creations and deployment.

Changes in MOCA triggers and adding new commands based on requirements.

STO preparations for all the sites.

Working on incident management, problem management and change in remedy tool.

EMS configurations and developments

Working on PINC integration system as a Transport management system with extensive support to customers.

Worked on Voice console to support users during issues .On call support for sites during hyper care.

Provided support in TNT application for the inventory and the changes of the moca during the repeated issues.

Solving critical issues (E4 calls, P1, P2 issues).

Provided KT for trainers and supported the team with all aspects.

Project: DHL

Responsibilities:

Have performed end to end WMS application support and have worked on issues across different modules of warehouse such as receiving, replenishment,waving,picking,packing,shipping,cycle counting ,inventory adjustments, rf etc.

Have worked on various minor to critical work-stopper issues and developments with logical/analytical thinking extensively across various modules namely inbound, outbound and replenishment and operations.

Have done SQL querying and done RCA by studying the existing PLSQL codes.

Experience in ticket handling tools such as GSN, Remedy.

Client meetings and daily status reports.

Provided trainings to freshers and training materials for project for future reference.

Provided extensive hyper care support and On call support for sites

Developments in interface, DDA changes, Jobs, EMS,Reports

Internal activities for guiding clients in issues at critical times.

Was appreciated by the client for solving issues within the SLA period

Was appreciated by the operational Manager and Site for creating different rollouts deployments and completing the testing on given time

Was appreciated by enterprise application manager and team leads for coordinating with other teams and solving a high priority issue and during critical time.