Himani Singh
Cyber and Data Security Engineer
Santa Clara,CA
Summary
Results-driven Sr Technical Marketing Engineer with expertise in escalation ownership and troubleshooting. Translated customer feedback into actionable solutions, improved product deployment guidance, and mentored teams. Specialized in automation and technical documentation, enhancing operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Sr Technical Marketing Engineer
Palo Alto Networks
Santa Clara, CA
07.2023 - Current
- Built reproducible lab environments and diagnostic playbooks to validate customer-reported issues, enhancing product reliability across AI app security and data security/DLP workflows.
- Partnered with engineering, PM, and field teams to translate escalated feedback into actionable defects and customer-facing configuration guidance, improving customer satisfaction.
- Authored deployment guidance, best practices, and FAQs to streamline issue resolution; delivered enablement sessions for sales, support, and professional services.
Sr Cybersecurity Specialist
Palo Alto Networks
Santa Clara, CA
07.2018 - 07.2023
- Top-tier escalation owner for Threat Prevention (AV/anti-spyware/vulnerability), Advanced URL Filtering, WildFire, DNS Security, and ATP—driving high-severity cases from triage to closure.
- Performed malware/C2 and CVE behavior validation to confirm detections and reduce false positives; delivered clear remediation steps aligned to SOC operations.
- Reproduced complex customer incidents in controlled labs, gathered diagnostics (pcaps, logs, syslog, device telemetry), performed RCA, and validated fixes/workarounds with Engineering to enhance resolution processes.
- Created KB content, troubleshooting guides, and workshops; mentored frontline support to ensure consistency in escalation handoffs and improve quality of required case artifacts.
Consultant — Sr Technical Product Manager
01.2017 - 01.2018
- Resolved escalated customer/partner integration issues by defining reproducible test setups, capturing logs/telemetry, and translating findings into actionable engineering fixes and clear customer guidance.
Principal Software QA
Netskope
02.2015 - 04.2016
- Owned validation and troubleshooting for DLP and forward proxy components used in enterprise deployments; analyzed logs and edge cases across OS and authentication methods.
- Validated DLP controls (fingerprinting, dictionaries, exact match, RegEx) and supported policy tuning and enforcement troubleshooting in customer-like environments.
- Automated configuration and regression validation using Python; improved repeatability of bug reproduction and reduced turnaround time on critical issues.
Principal Dev QA / Team Lead
Fortinet
03.2009 - 01.2014
- Led deep-dive troubleshooting and high-scale validation of IPS/AV/web filtering/app control and DDoS protections to ensure system reliability; generated repeatable reproductions and performance baselines for enhanced testing accuracy.
- Executed SSL/TLS and L4–L7 traffic troubleshooting (session anomalies, retransmits, HTTP/SSL behaviors) utilizing packet capture and traffic generation tools, identifying critical issues for improved network performance.
- Collaborated with engineering on defect isolation and verification, producing customer/SE-facing demo and troubleshooting materials that facilitated clearer communication of technical challenges.
Verification Engineer / Level 3 Support
Nortel Networks
01.2006 - 01.2009
- Supported L3 escalations for routing/security platforms by replicating beta customer environments and troubleshooting policies, NAT, HA, and logging (SNMP/Syslog) to resolve complex issues.
- Validated routing/HA behaviors (OSPF, VRRP, HA failover) and delivered troubleshooting guidance to ensure field readiness and enhance issue resolution efficiency.
Education
MS - Software Engineering
San Jose State University
Skills
- Network security
- SOC/SIEM workflows
- Data security/DLP
- Cybersecurity analysis
- Automation/tooling
- Escalation management
- Deep troubleshooting
- Root cause analysis
- Diagnostic troubleshooting
- Problem solving
- Technical documentation
- Market needs assessment
- Market analysis
- Product positioning strategy
- Cross-functional collaboration
- Cross-functional teamwork
- Mentoring junior staff
- Training development
- Effective communication
- Escalation ownership
Certification
- SANS: GCIA (IDS/IPS In-Depth)
- GCIH (Incident Handling)
- GWAPT (Web App Pen Testing)
- GREM (Reverse Engineering Malware)
- Palo Alto Networks: PCNSC
Work Preference
Salary Range
$150000/yr - $200000/yrTimeline
Sr Technical Marketing Engineer
Palo Alto Networks
07.2023 - Current
Sr Cybersecurity Specialist
Palo Alto Networks
07.2018 - 07.2023
Consultant — Sr Technical Product Manager
01.2017 - 01.2018
Principal Software QA
Netskope
02.2015 - 04.2016
Principal Dev QA / Team Lead
Fortinet
03.2009 - 01.2014
Verification Engineer / Level 3 Support
Nortel Networks
01.2006 - 01.2009
MS - Software Engineering
San Jose State University