Himanshu Kamboj

Professional Responsibilities

• Customizing MDA Applications: Designed and customized Dynamics 365 CRM solutions using out-of-the-box (OOB) tools, C# plugins, JavaScript, and other web resources to align with client business processes and requirements.
• Cross-functional Collaboration: Collaborated effectively with business analysts, project managers, and other stakeholders to ensure the successful delivery of CRM solutions, meeting both functional and technical requirements.
• Change Management: Implemented change management processes to manage scope changes, ensuring any alterations were documented, assessed, and communicated to stakeholders while mitigating impact on project timelines and objectives.
• Risk Management: Led risk assessments, identifying potential issues and creating actionable mitigation plans to reduce project risks and improve project delivery outcomes.
• Quality Assurance and Delivery: Oversaw the quality assurance process throughout the project lifecycle, ensuring all custom solutions met client specifications, while staying within defined budget constraints and delivery timelines.
• Client Relationship Management: Maintained open lines of communication with clients to understand needs, proactively resolve issues, and deliver high-quality solutions that enhanced client satisfaction.
• Post-Implementation Evaluation: Conducted post-project evaluations to gather lessons learned, ensuring that continuous improvement processes were in place for future projects.
• Cost Optimization: Played a key role in identifying cost-saving opportunities by optimizing system performance, streamlining processes, and negotiating with third-party vendors to reduce project expenses.
• Market Research and Strategic Decision-making: Contributed insights from market research into strategic decision-making for clients, aiding in the launch of new products or expanding into new markets.

• Early Career Development: Started as a Dynamics 365 CRM developer, gaining hands-on experience in customizing MDA applications using OOB tools, JavaScript, and C# plugins to address business requirements and optimize functionality.
• System Customization & Configuration: Worked on the implementation and customization of Dynamics 365 applications, including custom entities, forms, workflows, and business rules, to improve CRM performance and user experience.
• Plugin Development: Developed custom C# plugins to extend the functionality of Dynamics 365, ensuring smooth integration with third-party applications and enhancing data processing capabilities.
• JavaScript Integration: Utilized JavaScript to customize the user interface, automate processes, and integrate Dynamics 365 with external systems, ensuring seamless workflows and improved user experience.
• Collaboration with Business Teams: Partnered with cross-functional teams, including business analysts and project managers, to gather requirements, develop solutions, and deliver CRM systems that aligned with client needs.
• Support & Troubleshooting: Provided technical support and troubleshooting for Dynamics 365 CRM, resolving system issues and ensuring minimal downtime for users and business operations.
• Process Optimization: Identified opportunities for process improvements and automation within Dynamics 365 CRM to streamline workflows, reduce manual effort, and enhance data accuracy.
• Client Communication & Requirement Gathering: Actively participated in client meetings to understand business challenges, document requirements, and offer technical solutions to meet their CRM needs.
• Training & Knowledge Transfer: Assisted in training team members and clients on Dynamics 365 features, best practices, and troubleshooting, ensuring a smooth transition during system rollouts.
• Project Delivery: Contributed to the successful delivery of multiple projects by adhering to timelines, maintaining quality standards, and ensuring alignment with business objectives.