Himanshu Patel
Davenport
Summary
An entrepreneur and results-oriented business owner with 5 years of experience in the food industry. Proven track record of successfully managing and growing businesses, particularly within the pizza sector. Skilled in strategic planning, operations management, customer service, and team leadership. Excellent problem-solving abilities and a passion for delivering high-quality products and exceptional dining experiences.
Overview
6
6
years of professional experience
Work History
Chief Operating Officer
Moe's Southwest Grille
07.2024 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Managed financial, operational and human resources to optimize business performance.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Business Owner
Pizza Pizza
07.2020 - Current
- Operations Management: Oversee the daily operations of the restaurant and ensure that they are running smoothly. This includes managing the kitchen and dining room, supervising staff, and ensuring high-quality customer service.
- Financial Management: Manage the restaurant's budget and financial goals, monitor expenses, and ensure that the restaurant is profitable. This includes creating and analyzing financial reports, setting budgets, and managing cash flow.
- Inventory Management: Oversee inventory management processes and ensure that the restaurant has enough supplies to meet demand. This includes managing food and beverage orders, tracking inventory levels, and optimizing inventory processes.
- Quality Control: Ensure that the restaurant is meeting high-quality standards and that food is prepared according to recipes and guidelines. This includes overseeing food safety and sanitation, implementing quality control measures, and ensuring consistent quality.
- Staff Management: Recruit, train, and manage restaurant staff, including cooks, cashier, and managers. This includes scheduling shifts, managing employee performance, and ensuring that staff are motivated and engaged.
- Customer Service: Ensure that the restaurant is providing high-quality customer service and that customers are satisfied with their experience. This includes responding to customer feedback, resolving customer complaints, and implementing customer service policies and procedures.
Manager
Pizza Pizza
08.2018 - 07.2020
- Manage daily operations of a busy pizza pizza store, supervising staff, managing inventory, and maintaining high levels of customer satisfaction.
- Implemented efficient scheduling systems to optimize labor costs while meeting customer demand.
- Collaborated with the management team to develop and implement promotional campaigns, resulting in increased sales and customer retention.
- Assisted in training new employees, ensuring they adhere to company standards and policies.
- Handled customer inquiries, resolved complaints, and maintained positive relationships with customers.
Education
High School Diploma -
HSC, Aadarsh Higher Secondary School
03.2007
Skills
- Business Management: Proven ability to manage all aspects of a pizza business, including operations, finances, and staff supervision
- Customer Service: Exceptional interpersonal skills with a focus on delivering exceptional customer experiences
- Strategic Planning: Demonstrated ability to develop and execute effective business strategies to drive growth and profitability
- Team Leadership: Skilled in motivating and managing teams to achieve operational excellence and exceed customer expectations
- Marketing and Promotion: Proficient in developing and executing marketing campaigns to attract new customers and increase brand awareness
- Financial Management: Strong understanding of financial statements, budgeting, and cost control to maximize profitability
- Problem Solving: Proactive approach to identifying and resolving operational challenges to ensure smooth business operations
- Communication: Excellent verbal and written communication skills, adept at building relationships with customers, suppliers, and employees
Timeline
Chief Operating Officer
Moe's Southwest Grille
07.2024 - Current
Business Owner
Pizza Pizza
07.2020 - Current
Manager
Pizza Pizza
08.2018 - 07.2020
High School Diploma -
HSC, Aadarsh Higher Secondary School
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