Himanshu Manny Vyas
Elgin,IL
Summary
Bright Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales, Service, Merchandising Manager
CarMax
2401 Huntington Algonquin Il 60122
01.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
Store Manager
Michaels Companies Inc.
Irving, TX
02.2011 - 02.2022
- Oversaw budgetary matters, including scheduling and purchases.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Wrote order supply requests to replenish merchandise.
- Delivered excellent customer service by greeting and assisting each customer.
- Supervised and led [4] department managers while overseeing the productivity of 39] employees.
- Oversaw inventory management to minimize waste.
- Hired, trained and managed a team of [25] associates, including evaluating performance and enforcing disciplinary actions.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reorganized the sales floor to meet company demands.
- Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.
- Oversaw inventory tracking, management and physical inventory counts.
Store Manager
Borders Book Stores
Ann Arbor, MI
02.2010 - 08.2011
- Reorganized the sales floor to meet company demands.
- Diminished total loss by 2.5% by implementing effective operational improvements.
- Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage.
- Counted cash drawers and made bank deposits.
- Supported management in exceeding customer service and quality standards.
- Worked closely with the district manager to formulate and build the store brand.
- Hired, trained and managed a team of 2 0 associates, including evaluating performance and enforcing disciplinary actions.
- Created attractive store displays to generate customer interest.
- Updated store pricing, signage and merchandising based on current promotions.
- Processed shipments and maintained and organized stock shelves.
Store Manager
Office Depot Inc
Boca Raton, FL
03.2005 - 09.2010
- Worked closely with [ 5 department manager ] and [ 25 team members ] to formulate and build store brand and strategy.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Delivered excellent customer service by greeting and assisting each customer.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Interviewed, hired, supervised and trained [ 15 ] employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Oversaw inventory tracking, management and physical inventory counts.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Updated store pricing, signage and merchandising based on current promotions.
- Hired, trained and managed team of 25 associates, including evaluating performance and enforcing disciplinary actions.
Assistant Store Manager/ training co manager
Walmart
Bentonville, AR
03.2003 - 07.2005
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
Sales Manager/ merchandising manager
Best Buy Co Inc
Richfield, MN
05.1998 - 08.2003
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Assistant Store Manager
Target Corporation
Minneapolis, MN
01.1994 - 08.1998
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Department Manager
Wal Mart Stores Inc
Bentonville, AR
05.1990 - 10.1994
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
Associate of Arts - Business
Collage of Dupage
Lombard, IL1993
Skills
- Team-oriented
- Exceptional leader
- Inventory Management
- MS Office proficient
- Team leadership
- Store opening and closing procedures
- Recruiting and interviewing
- Customer service
- Inventory control
- Flexible schedule
- Employee training
- Outstanding communication skills
- Retail inventory management
- Merchandise presentation
- Inventory management
Accomplishments
- Awarded “Top Sales Manager of the Year” in 2010
- Developed and implemented new loss prevention methods which resulted in a 1 .o % reduction in shrinkage rates.
- Named “Associate of the Quarter” for exceeding all customer service goals.
- Won “Retail Sales Associate of the Month” Award in 2016.
Certification
- Association for Project Management (APM)
Languages
Hindi
Full Professional
Gujarati
Native or Bilingual
English
Full Professional
Timeline
Sales, Service, Merchandising Manager
CarMax
01.2022 - Current
Store Manager
Michaels Companies Inc.
02.2011 - 02.2022
Store Manager
Borders Book Stores
02.2010 - 08.2011
Store Manager
Office Depot Inc
03.2005 - 09.2010
Assistant Store Manager/ training co manager
Walmart
03.2003 - 07.2005
Sales Manager/ merchandising manager
Best Buy Co Inc
05.1998 - 08.2003
Assistant Store Manager
Target Corporation
01.1994 - 08.1998
Department Manager
Wal Mart Stores Inc
05.1990 - 10.1994
Associate of Arts - Business
Collage of Dupage