Hin Chiu
Westminster,CA
Overview
5
5
years of professional experience
Work History
Eligibility Technician
Orange County Social Services Agency
02.2023 - Current
- Handling dual programs: CalFresh and Medi-Cal. Analyzing and evaluating the information provided by clients. Gathering and interpreting complex documents, including policies and procedures.
- Maintaining and updating client records and policies and procedures in compliance with State and Federal regulations.
Customer Service Representative
KCAL Insurance Agency
07.2022 - 01.2023
- Answer incoming call questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Insurance Assistant
Tak Tsui Insurance Agency I San Francisco
12.2018 - 12.2020
- Handled customer phone calls and producing reports for the agent
- Reviewed insurance applications for accuracy and helped customers file new claims
Education
Bachelor of Arts - Global Studies
University of California, Santa Barbara
Santa Barbara, CA09.2018
Skills
- Verbal Communication
- Microsoft Office
- Policy Knowledge
- Benefits Administration
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Eligibility Technician
Orange County Social Services Agency
02.2023 - Current
Customer Service Representative
KCAL Insurance Agency
07.2022 - 01.2023
Insurance Assistant
Tak Tsui Insurance Agency I San Francisco
12.2018 - 12.2020
Bachelor of Arts - Global Studies
University of California, Santa Barbara
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