Hina Baria

Publix

10.2013 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored frozen food and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

SUBWAY®Restaurants

09.2011 - 10.2012

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Developed and maintained relationships with customers and suppliers through account development.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Improved marketing to attract new customers and promote business.
Developed and implemented business strategies to achieve business goals and stay competitive.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Set aggressive targets for employees to drive company success and strengthen motivation.

Hilton Garden Inn Hotel

04.2007 - 01.2011

Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Disposed of trash and recyclables each day to avoid waste buildup.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Restocked room supplies such as facial tissues for personal touch with every job.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Changed bed linens and collected soiled linens for cleaning.

Summary