Summary
Overview
Work History
Education
Skills
Timeline
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Hina Sibtain

Relationship Bnaker
Bowie,MD

Summary

Seeking a challenging position in a fast-paced environment Methodical Relationship Banker possessing expertise in managing personal, corporate and small business accounts. Dedicated Finance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
9
9
years of post-secondary education

Work History

Relationship Banker

Truist Bank
Columbia, MD
07.2021 - 03.2022
  • Truist Financial Corporation is American bank holding company headquartered in Charlotte, North Carolina
  • The company was formed in December 2019 as the result of merger of BB&T (Branch Banking and Trust Company) and Sun-Trust Banks
  • Responsibilities include:
  • Employ Truist-supported service processes to ensure high level of client service by performing basic client service maintenance
  • Account reconciliation, address changes, stop payments, account closings, transfer, processing check orders)
  • Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings. Adhere Qualify potential clients by opening checking accounts, savings accounts. , IRAs, CDs, and processing loan applications
  • Identify needs of clients by cross-selling and up-selling products and referring them to Loan Officer or financial advisor, as needed
  • Support team sales process by acting upon or referring identified client needs to other lines of business (e.g., Retail Loan, Mortgage, Investments, Private Banking, Insurance, Small Business, Merchant Services)
  • To internal controls, operational procedures, and risk management policies
  • Responsible for attending applicable training classes and completing computer-based training
  • Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines
  • Perform teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks, and redeeming savings bonds
  • Perform more complex transactions, as necessary.

Branch Banker

PNC Financial Services Group, PNC Financial Services Group, Inc
Columbia, MD
12.2019 - 06.2020
  • PNC) is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania
  • Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs
  • The company also provides financial services such as asset management, wealth management, estate planning, loan servicing, and information processing
  • Responsibilities include:
  • Engage in proactive sales and customer service activities including teller transactions, selling bank products, and developing referral opportunities
  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Knowledge of and ability to provide products and services available through the retail banking branch
  • Shares show and support clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being
  • Apply knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals
  • Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers
  • Performing different activities every week to engage customers to increase the flow of customers
  • Positioned as the Promo-captain for the branch.

Sales Consultant

Ashley Home Furniture
Columbia, MD
08.2019 - 12.2019
  • Ashley is a furniture brand that dates back to 1945
  • Family-owned company continues to invest and grow in the U.S
  • To meet evolving needs of customers in more than 123 countries across the globe
  • Responsibilities include:
  • Assisting customers in finding right product, Follow-up with customers with their specialized needs right fit for their home and office space
  • Opening of credit accounts, resolving issues related to delivery and installation of furniture
  • Helping customers with options in different cities of state.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
  • Responded to telephone and in-person requests for information

Sales/Design Consultant

The Tile Shop
Columbia, MD
04.2018 - 05.2019
  • Founded in 1985, The Tile Shop has committed itself to inspiring and realizing home decor ideas and creating beauty both indoors and out
  • With a network that comprises more than 100 stores, on offer is a wide selection of high-quality tile products, exclusive designs, expert staff, and amazing customer service
  • Service also includes complimentary design services offered by the Sales staff
  • Responsibilities include:
  • Helping customers choose the right product for their needs with full design support from selection to installation of the products
  • Follow up from time to time with the customers on the progress of their projects
  • Soliciting and facilitating the opening of credit accounts for customers
  • Perform inventory management and pricing activities

Retail Sales Associate

Lord & Taylor
Columbia, MD
11.2016 - 08.2018
  • Lord & Taylor operates 47 stores in 9 states and the District of Columbia
  • The majority stores are in the Northeast with the historic flagship store on Fifth Avenue in New York City
  • As a full-time employee in the Women’s department, my responsibilities include:
  • Organizing and merchandising for all well-known brands such as Michael Kors, Ralph Lauren on the floor
  • Soliciting and facilitating the opening of credit accounts for customers
  • Have been recognized and commended by the leadership team on the high rate of opening such accounts
  • Provide sales (including cash handling) and customer support
  • Perform inventory management and pricing activities

Event Specialist

Advantage Sales & Marketing
Skokie, IL
11.2015 - 01.2017
  • Advantage Sales & Marketing (ASM) provides outsourced sales, merchandising, and marketing services to consumer goods and food product manufacturers and suppliers
  • It works to win optimal placement of clients' products at retail locations throughout US and Canada and offers a variety of promotional programs aimed at boosting sales
  • Owning more than 65 offices in the US and Canada, ASM does merchandise for 1,200 clients including Johnson & Johnson, Mars, Unilever, and Energizer
  • Responsibilities include:
  • Organize events at different Jewel Osco locations across the metropolitan area as assigned by Event manager
  • Perform educational events regarding sample products from various companies
  • Also, perform handling of samples for food products
  • Keep track record of event sales

Senior Equity Trader

Adam Securities (Pvt.) Ltd, Adam Securities
Karachi
11.2010 - 08.2015
  • Ltd
  • Provides leading trading facilities to the Pakistani financial markets for many institutional and corporate clients, high net worth individuals, and retail clients
  • Responsibilities include:
  • Liaise with fund managers from various leading financial institutions and win business for the company
  • Participate in market outreach activities to introduce financial products and services being offered
  • Perform on-call and online trading activities utilizing electronic trading platforms

Relationship Manager

Faysal Bank Ltd
Karachi, Sind
03.2007 - 05.2010
  • Faysal Bank is a progressive and innovative provider of banking services in Pakistan
  • Responsibilities included:
  • Providing personalized services to existing high net-worth clients with a focus to grow their account portfolio
  • Managing targets for Sales team
  • Experience with financing for SME and Corporate banking
  • Interface with higher management regarding effectiveness of sales and marketing strategies
  • Oversee and manage customer portfolios to maintain optimum financial outlook for clients Oversee and manage customer portfolios to maintain optimum financial outlook for clients.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Assisted customers with opening accounts and signing up for new services.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Executive Retail Trader

Brokerage House of KSE
Karachi , Pakistan, Sind
05.2004 - 04.2007
  • Karachi Stock Exchange (KSE) was the world's best performing market during year 2005, and I have worked with a well-reputed Brokerage House that is also a member of KSE
  • Serving as Executive Trader of retail individual clients job
  • Responsibilities included:
  • Well taken care of individual client portfolio and stock deals on a priority
  • Providing one-window operations to clients for all their stock deals including settlement and margin requirements.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Worked flexible hours across night, weekend and holiday shifts
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Education

Bachelor of Science - Applied Management

Grand Canyon University
Phoenix, AZ
07.2016 - 11.2022

Bachelor of Science - Biological Sciences

Karachi University
Karachi
08.1989 - 08.1991

Some College (No Degree) - Marketing

SZABIST University
Karachi
03.2005 - 06.2005

Skills

PROFILE, PROFICIENCIES, & KEY STRENGTHSundefined

Timeline

Relationship Banker

Truist Bank
07.2021 - 03.2022

Branch Banker

PNC Financial Services Group, PNC Financial Services Group, Inc
12.2019 - 06.2020

Sales Consultant

Ashley Home Furniture
08.2019 - 12.2019

Sales/Design Consultant

The Tile Shop
04.2018 - 05.2019

Retail Sales Associate

Lord & Taylor
11.2016 - 08.2018

Bachelor of Science - Applied Management

Grand Canyon University
07.2016 - 11.2022

Event Specialist

Advantage Sales & Marketing
11.2015 - 01.2017

Senior Equity Trader

Adam Securities (Pvt.) Ltd, Adam Securities
11.2010 - 08.2015

Relationship Manager

Faysal Bank Ltd
03.2007 - 05.2010

Some College (No Degree) - Marketing

SZABIST University
03.2005 - 06.2005

Executive Retail Trader

Brokerage House of KSE
05.2004 - 04.2007

Bachelor of Science - Biological Sciences

Karachi University
08.1989 - 08.1991

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