Hina'ea Brown

I am very experienced with multitasking from having to juggle tons different things at The Spot. From being at the register to pouring coffee and answering questions from customers.

• Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
• Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
• Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
• Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
• Established strong relationships with suppliers to ensure timely deliveries of fresh ingredients and maintain optimal inventory levels.
• Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
• Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Developed and maintained positive relationships with guests for satisfaction.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.