Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
14
14
years of professional experience
1
1
Language
Work History
Real Estate Transaction Coordinator
Mona TC Services
04.2020 - 12.2023
Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
Enhanced client satisfaction by providing timely updates and addressing concerns throughout the transaction process.
Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
Boosted agent productivity by taking on administrative tasks, allowing them to focus on sales and relationship-building activities.
Coordinated inspections, appraisals, repairs, and other pre-closing requirements efficiently within specified timeframes.
President/Shop Owner
JOJO'S SWEETS LLC
04.2013 - 03.2020
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Increased team productivity by implementing streamlined processes and effective communication strategies.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Onboarded new employees with training and new hire documentation.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Maintained strong relationships with clients through proactive communication and personalized service.
Reduced material waste through careful inventory management and organization.
Streamlined the packing process, reducing overall time spent on each task.
Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Licensed Insurance Broker
Metro Wide Insurance
04.2010 - 01.2014
Increased client satisfaction by providing personalized insurance advice and policy recommendations.
Developed strong relationships with clients, resulting in a high level of trust and repeat business.
Streamlined the insurance application process for clients, reducing time spent on paperwork and improving overall efficiency.
Collaborated with underwriters to negotiate favorable policy terms and rates for clients, ensuring optimal coverage at competitive prices.
Education
Associate of Arts -
Bakers College
Clinton, MI
05.2000
Skills
Customer Service
Purchase Agreement
Operations Management
Performance Management
Training Development
Excellent communication
Problem-solving
Conflict resolution
Decision-making
Languages
Arabic
Native or Bilingual
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Real Estate Transaction Coordinator
Mona TC Services
04.2020 - 12.2023
President/Shop Owner
JOJO'S SWEETS LLC
04.2013 - 03.2020
Licensed Insurance Broker
Metro Wide Insurance
04.2010 - 01.2014
Associate of Arts -
Bakers College
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