Hindira Correa
Client Support Manager
Smithtown,NY
Summary
Proven leader with a track record of enhancing client relationships and team efficiency at Altera. Excelled in recruiting, mentoring, and driving service excellence, boosting employee retention and client satisfaction. Skilled in problem-solving and effective communication, achieving significant improvements in operational performance.
Overview
20
20
years of professional experience
Work History
Manager of Client Servicing
Altera
09.2015 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sr. Systems Analyst
Allscripts
09.2013 - 12.2015
- Utilized change management techniques to provide smooth transitions during new software introductions.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds..
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Trained junior personnel in [Area of expertise] during onboarding and through remedial education.
- Drove online customer assistance system and presented user demos for new interface systems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Offered input for complex documents to support client-ready final versions.
- Reduced downtime for critical systems through proactive monitoring and timely troubleshooting.
Programmer Analyst
New York Presbyterian Medical Center
08.2004 - 09.2013
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
- Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among members.
- Performed regression and system-level testing to verify software quality prior to release.
- Responded to and remedied critical issues to limit downtime.
- Updated documentation with project deviations to capture changes.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Mentored junior developers on best practices, helping them grow their skill sets while enhancing overall team capabilities.
- Participated in design sessions with clients to ascertain project specifications.
- Worked closely with clients to establish specifications and system designs.
- Enhanced system security by implementing robust cybersecurity measures, safeguarding against potential breaches.
- Resolved software bugs and issues promptly, minimizing downtime and maintaining operational efficiency.
Education
BBA - Computer Information Systems
Baruch College of The City University of New York
New York, NY08.2002
Skills
- Client Relationship Building
- Team Development
- Client Relationships
- Staff Training
- Recruiting and Hiring
- Client rapport
- Service initiatives support
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Effective Communication
Timeline
Manager of Client Servicing
Altera
09.2015 - Current
Sr. Systems Analyst
Allscripts
09.2013 - 12.2015
Programmer Analyst
New York Presbyterian Medical Center
08.2004 - 09.2013
BBA - Computer Information Systems
Baruch College of The City University of New York
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