HINESHA PATEL

• Developing and drafting comprehensive proposals and service agreements tailored to client needs and ensuring alignment with company standards
• Act as gatekeeper, screening and prioritizing phone calls, emails, and correspondence, and resolve inquiries in professional and timely manner
• Processing weekly and bi-weekly payroll for 30+ employees, ensuring accuracy in wage calculation, overtime, bonuses, and deductions
• Oversee comprehensive scheduling for CEO, including professional and personal calendars, agendas, correspondence, phone communications, client interactions, and overall company logistics
• Proven experience in managing budgets and controlling expenses to ensure financial efficiency and accountability
• Coordinated and facilitated executive meetings, including agenda preparation, meeting minutes, and follow-up actions, ensuring seamless communication and collaboration across teams
• Proactively identifying opportunities for process improvement and implemented solutions to enhance efficiency and productivity within executive office.

• Opening and Closing Procedures
• Generating reports for every cash register
• Providing support to other cashiers when necessary
• Troubleshooting and addressing any problems related to POS system
• Ensuring accuracy in cash register cash-outs and documentation
• Dealing with customer challenges effectively.
• Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies.

• Greeting guests as they come and depart
• Assisting guests with hotel registration and concierge questions
• Prepare daily, weekly, monthly and annual reports of calculated billing statements
• Resolving guest issues and complaints.

Supported construction project managers and site supervisors with administrative tasks, including document preparation, filing, and data entry, ensuring efficient project coordination and execution

• Managed incoming and outgoing communications, including phone calls, emails, and mail, and directed inquiries to appropriate personnel, maintaining professionalism and responsiveness
• Coordinated logistics for construction projects, including ordering supplies, scheduling deliveries, and arranging equipment rentals, optimizing resource utilization and minimizing downtime.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Greeting customers in a friendly and polite manner
• Handling cash and card transactions
• Assisting customers with queries
• Replenishing floor inventory
• Handling refunds and returns merchandise
• Keeping the store neat and organized
• Providing recommendations to customers
• Assisting when new merchandise arrives.

• Answered and screened calls daily while took messages with high degree of accuracy
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Developed and maintained filing systems, both eclectic and paper
• Managed vendor contracts, quotes, and invoices
• Monitored and responded to emails and other inquiries
• Mailed collection, distributed including certified mailings traveled reservation/accommodations
• Maintained and replenished office supplies and other essential needs as required
• Prepared expense reports, managed executive budgets, and reconciled credit card statements
• Provided administrative support to other coworkers within organization, as needed special projects and other duties as assigned
• Managed executive budgets and reconciled corporate credit card statements, resulting in 30% reduction in expense and improving financial accuracy
• Entered credit cards and other expenses into QuickBooks
• Showed vacant properties to clients.

• Consistently and accurately updating case management systems
• Retrieved and responding to variety of clients and internal firm requests via phone or email
• Ensuring timely, courteous, and thorough responses to heavy volume of email correspond specifications
• Provided exceptional customer service to clients at every level of interaction
• Provided support to attorneys in high volume, time-sensitive atmosphere
• Maintained strict confidentiality of client and borrower information and firm processes
• Performed other duties and responsibilities as needed
• Organized, filing and maintaining legal documents and correspondence.

• Answered multi-line phone system and directed callers to appropriate parties
• Ability to multitask, prioritize, and manage time effectively
• Excellent communication and presentation skills
• Provided good interpersonal skills
• Impressive critical thinking skills
• Handled over 59 manufacturers' accounts
• Checked product availability on portal
• Entered customer's orders in Oasis
• Entered invoicing using Oasis
• Compiled and reviewed submittals to ensure compliance with project specifications
• Tracked and traced customer's orders
• Sent customer tracking information on their orders
• Resolving customer's issues with their orders
• Contributed to team effort by accomplishing related results as needed.

• Prepared, reviewed filed and organized and client files
• Schedule and managed court calendar and court calendar using Amicus
• Accurately entered client data on software program
• Scanned & saved client and court documents in appropriate file
• Prepared various legal documents including Proof of Service and Notice of Preliminary hearing
• Reviewed client monthly operating reports and reconciled transactions
• Prepared and filed client documents to courts.

• Scheduled and managed appointments for staff and conference rooms
• Screened and directed students and visitors to appropriate staff and departments
• Collaborated with staff members on career projects and job fairs
• Filed paperwork, correspondence, and maintained filing system and records with confidentiality
• Performed data entry and generated reports.

• Collaborated with manager to provide excellent customer service to students, faculty, and staff
• Served beverages and food
• Maintained clean and organized food and service area
• Identified customer likes and recommended products and goods
• Responsible for taking customer orders and managed cashier register
• Functioned and maintained all equipment and machinery used in coffee shop.
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