Misgana Betselotmichael
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Knowledgeable and dedicated professional with extensive experience in customer relation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
CSA
Southwest Airlines
Las Vegas, NV
05.2023 - Current
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Understood and followed oral and written directions.
- Printed itineraries and tickets for passengers each day.
- Verified guest information and payment options ensuring accuracy and completeness.
- Helped passengers with locating their lost bags
- Researched and resolved customer issues.
Customer Service Representative
Sitel
Las Vegas, NV
05.2021 - 10.2021
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
Receptionist
Towbin Fiat / Alfa Romeo
Las Vegas, NV
06.2020 - 03.2021
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
Supervisor
Forever21
Las Vegas, NV
08.2019 - 01.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Sold various products by explaining unique features and educating customers on proper application.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Sales Associate
USA Gift Shop
Las Vegas, NV
03.2018 - 12.2019
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
Hostess
La Paris Cafe
Las Vegas, NV
01.2016 - 04.2017
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Calculated charges, issued table checks and collected payments from customers.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Education
High School Diploma -
Veterans Tribute Career Techincal Academy
Las Vegas, NV06.2017
Skills
- Team Leadership
- Detail Oriented
- Public Interaction
- Team Collaboration
- Customer Service
- Complex Problem Solving
- Organization
- Time Management
- Emergency Situations Management
- Phone and Email Etiquette
- Solution selling
- Employee supervision
- Client relations
- Payment reconciliation
Timeline
CSA
Southwest Airlines
05.2023 - Current
Customer Service Representative
Sitel
05.2021 - 10.2021
Receptionist
Towbin Fiat / Alfa Romeo
06.2020 - 03.2021
Supervisor
Forever21
08.2019 - 01.2020
Sales Associate
USA Gift Shop
03.2018 - 12.2019
Hostess
La Paris Cafe
01.2016 - 04.2017
High School Diploma -
Veterans Tribute Career Techincal Academy
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