Hiorrany (Sophia) Tiburcio

• Expanded region by identifying growth opportunities
• Achieved regional sales objectives by coordinating the sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Increased regional sales by implementing strategic marketing plans and nurturing key client relationships with dealerships.
• Established and nurtured relationships with over 50 automotive dealerships, facilitating increased loan volumes and market penetration.
• Specialize in mapping and managing contracts within CDK Global and Reynolds systems, ensuring accurate and efficient integration for dealership operations.

My primary mission was to enhance dealership relationships and optimize financing processes with a keen eye for business analysis and unwavering reliability. Within my first year successfully opened and grew the South Florida Dealership Market to become the top-performing market in the company. My dedication has been instrumental in delivering exceptional customer service, which is a testament to our collaborative efforts and strategic initiatives in the automotive finance sector. Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives.

• Defined client needs and business requirements to meet and exceed expectations.

• Provided product training Attended networking events, conferences, and trade shows to generate new leads and stay informed about market developments.

• Developed long-term relationships with dealerships to foster loyalty and repeat business.

• Handled client questions, concerns, and escalations to meet contractual expectations and preserve client relationship

• Oversaw funding processes, approvals, and underwriting to ensure timely and accurate financial operations while maintaining compliance with lending policies and regulations.

• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Determined business plan, mission statement, and vision.