Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hipolito R Fierro

Albuquerque,New Mexico

Summary

Energetic and analytical professional with solid understanding of telecommunications systems and network management, including vendor relationships and procurement management. Extensive knowledge in network configuration and troubleshooting, along with skills in project coordination and team leadership. Goal is to continuously enhance operational efficiency and ensure a seamless communication infrastructure.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Network/Telecommunications Manager

City of Albuquerque
06.2012 - 12.2022
  • Streamlined telecommunications systems by consolidating hardware and software resources, reducing operational costs.
  • Coordinated with IT department leaders on strategic planning efforts aimed at aligning technology investments with organizational goals effectively.
  • Conducted thorough audits of existing telecommunications systems to identify areas for improvement and recommend upgrades.
  • Reduced downtime through proactive monitoring and prompt resolution of network issues, maintaining high levels of customer satisfaction.
  • Established clear communication channels between departments, ensuring efficient information flow throughout the organization.
  • Ensured compliance with relevant regulations and industry standards through diligent documentation and adherence to established procedures.
  • Managed vendor relationships to negotiate cost-effective service contracts and ensure timely delivery of equipment.
  • Championed various process improvement initiatives, resulting in streamlined workflows and increased operational efficiency within the telecommunications department.
  • Negotiated favorable highspeed connections and consolidated leased line contracts to maintain budget guidelines.
  • Optimized network performance for seamless connectivity by implementing regular maintenance schedules and updates.
  • Increased network capacity by upgrading infrastructure components, supporting business growth objectives.
  • Participated in disaster recovery planning initiatives, securing reliable backup solutions for essential telecommunication services during emergencies.
  • Led a team of technicians responsible for troubleshooting complex network issues, improving average response times on critical incidents significantly.
  • Lead and directed team of seven technical professionals.
  • Evaluated RFP responses and set up favorable pricing.
  • Provided expert technical support to staff members experiencing difficulties with telecommunication equipment or systems.
  • Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Followed standards and procedures to maintain safe work environment.
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
  • Accurately read, understood and carried out written instructions.
  • Developed and implemented procedures for preventive maintenance, backup, and data recovery.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
  • Used Visio Pro to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.
  • Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.

Technical Services and Support Manager (TSS/IT Manager)

Children, Youth and Families Dept (CYFD)
03.2001 - 05.2012
  • Responsible for the Network, System (sever/storage/backup) and main Database infrastructure for 40 field offices in New Mexico, with approximately 2,000 employees and over 3,000 devices
  • Oversee, manage, plan and direct the work efforts of eight staff assigned to three service groups in Technical Services: 1) Network Communications; 2) System Administration; and 3) Database Administration
  • Develop program goals, strategies, policies and procedures
  • Oversee daily operations; performance measures; workload and workflow; and customer satisfaction relating to these groups
  • Develop and manage internal infrastructure projects and capacity plans relating to Technical Services and co-manage department-wide IT projects
  • Manage the external inter-agency projects
  • Participate in committee meetings, representing CYFD's goals and objectives
  • Define project purpose, goals, objectives, resource and budgetary implications, time frame and other impacts to CYFD
  • Ensure proper coordination with external entities and develop a plan of implementation for CYFD
  • Financial management - Manage a financial budget of approximately $2 million for CYFD's IT Division
  • Develop, document, make recommendations, and communicate IT plans for purchase to meet agency goals and objectives
  • Track budget, forecast future expenditures, determine budget impacts, proactively communicate budgetary risks and follow through with problem resolutions, including analysis of cost reduction opportunities
  • Participate in ITD management activities, working closely with the CTO, CIO and Cabinet Secretary staff
  • Attend ITD management meetings, provide a weekly status report of Technical Services activities, and contribute to the annual IT Plan and the annual Program Review
  • Develop, document, communicate, and enforce a technology standards policy
  • Current technology - MOE/MPLS, Cisco, NetApp, IBM/UCS Blade Server, VMWare ESX/ESXi 4 Ent +, Linux (SLES/RedHat), HP Dataprotector, Novell (OES2/eDIR-LDAP/iPrint/Zenworks), Sybase/MySQL, MediaWiki, Livetime, Ironport, OpenNMS/Splunk, Radware App Directors, Iron Mountain

Data Telecommunications Engineer

Judicial Information Division (JID), Administrative Office of the Courts
11.1995 - 03.2001
  • While at JID I had 3 positions within the department
  • I combined roles to show time as JID employee and ability to migrate from, but continue support different technical environments
  • Planned, researched, coordinated, oversaw and installed new telecommunications software and hardware for the court's ~90 offices
  • Managed support and maintenance of the courts Cisco, Frame Relay/ATM LAN/WAN's environment
  • Advised division management on telecommunications requirements, activities, status, strategies, problems, technologies, purchases, etc
  • Provided backup support for DBA's and Unix/Novell Systems Administrators
  • Provided second level support for JID Help Desk, Client Team, and Application Developers
  • Designed, coordinated, and oversaw the telecommunications for any new court buildings or additions/redesigns of existing court buildings
  • As a Network and Systems Administrator - Provided similar duties as above as they related to JID's 90+ AIX Unix and Informix environment
  • As a Systems Analyst - Provide Novell/AIX management/administration, PC management/support and Network support

Support Specialist

USDA Office of Information Resource Management (OIRM\TASC)
02.1994 - 10.1995
  • For the USDA Office of Information Resource Management (OIRM\TASC) support of the USDA InfoShare Project, Fort Collins, CO
  • While at USDA I held the same position as a support specialist
  • What changed was the contract holder
  • Provided support research, development, configuration and evaluation of PC, Laptop, Network, and AIX Server components in the InfoShare environment in Fort Collins, St
  • Louis, Kansas City, Washington, DC, and Program pilot offices in Kentucky
  • Integrated and compatibility tested computer equipment to be implemented on the AIX Servers and TCP/IP LAN/WAN's
  • Provided shell scripts and batch files as required
  • Installed, configured, and maintained ADSM v3.0 backup software
  • Provided backup support for DBA and Network Engineer
  • Provided second level support for Help Desk, Client Team, NetWare Servers, and Programming Specialists
  • Maintained and configured training equipment; 3 AIX Servers, 50 computers, and networked printers
  • Supervised the Client Install Team
  • (Six people)
  • Developed and provided computer and application training to InfoShare pilot offices in, Kentucky
  • Reason for Leaving: Contract funding ended

Education

BS - Electrical Engineering

New Mexico State University
Las Cruces, NM
12.1992

Skills

  • Understanding of organizational goals
  • Project planning and management
  • Disaster recovery planning
  • IT problem solving
  • Network management
  • Network design
  • Problem-solving abilities
  • Technical architecture and support documentation
  • Vendor relationship management
  • Proposal development and oversight
  • Procurement
  • Budget management
  • Analytical thinking
  • Customer service orientation
  • Leadership
  • Effective communication
  • Personnel management
  • Teamwork and collaboration
  • Self-motivation
  • Adaptability and flexibility

Certification

  • CompTIA Security+, 07/10
  • IT Project Management, 05/09
  • Team Building, 05/09
  • CPR/AED/Bloodborne Pathogens/Standard, 04/10
  • SANS Security Essentials - Security 401, 10/05
  • Advanced Cisco Router Configuration, 12/99
  • Microsoft NT Server/Workstation Technology Review, 08/99
  • Microsoft NT Server Core 4.0 Tech, Enterprise Server, Microsoft NT Networking, 01/99
  • IBM ADSM Planning and Install, 03/98
  • AIX Advanced Administration, 98
  • Novell Advanced Admin 4.x, 97
  • Novell NetWare Admin 4.x, 97
  • Introduction to Cisco Router Configuration, 97
  • AIX 4.1 Administration, 96

Timeline

Network/Telecommunications Manager

City of Albuquerque
06.2012 - 12.2022

Technical Services and Support Manager (TSS/IT Manager)

Children, Youth and Families Dept (CYFD)
03.2001 - 05.2012

Data Telecommunications Engineer

Judicial Information Division (JID), Administrative Office of the Courts
11.1995 - 03.2001

Support Specialist

USDA Office of Information Resource Management (OIRM\TASC)
02.1994 - 10.1995

BS - Electrical Engineering

New Mexico State University

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Hipolito R Fierro