Hira Ghafoor
Minneapolis,MN
Summary
Dedicated business professional with experience in data and business analysis. My core skills are translating business requirements into functional specifications for development and facilitating communication between stakeholders from initial requirements to final implementation.
Overview
3
3
years of professional experience
Work History
IT Business Analyst
Blue Cross Blue Shield of Florida
02.2023 - 12.2023
- Created and distributed regular reports/dashboards on system health, status of configuration initiatives, and customer ticket requests.
- Developed, administered, and enhanced tools and systems that managed the company's data.
- Researched, analyzed, and resolved issues relating to the BCBSFL administrative application called Work Allocation (EWOC).
- Translated high-level business requirements into functional specifications for the IT team and managed changes to such specifications.
- Built and maintained training materials as necessary and led training sessions with users.
- Researched and triaged health insurance claims to the correct departments for resolution in case of routing failures.
Marketing Analyst Intern
Minnesota State University
06.2022 - 12.2022
- Analyzed ACHA-NCHA data about students' health habits, behaviors, and perceptions.
- Compiled and transformed data using Excel to easily understand large data sets.
- Built reports/dashboards using Tableau and created insights for business stakeholders to make informed decisions.
- Helped implement a 6-week long program called ProjectConnect on campus which resulted with reduced rates of loneliness on campus from 61.1% to 48.9%.
IT/ Data Analyst Intern
LogicRem Consulting
03.2021 - 09.2021
- Worked on a project analyzing call center data and used various data mining techniques to access data regarding customer satisfaction, call abandonment rate and agent turnover rate.
- Transformed data and built quality reports/dashboards to help business stakeholders reduce call abandonment rate from 11% to 7% and improve customer satisfaction significantly.
Education
Bachelor of Science - Information Technology/Mass Communications
Minnesota State University
MankatoSkills
- Business Analysis
- Data analytics/visualization
- Databases
- SDLC
- Programming languages
- Application design
- Soft skills
Timeline
IT Business Analyst
Blue Cross Blue Shield of Florida
02.2023 - 12.2023
Marketing Analyst Intern
Minnesota State University
06.2022 - 12.2022
IT/ Data Analyst Intern
LogicRem Consulting
03.2021 - 09.2021
Bachelor of Science - Information Technology/Mass Communications
Minnesota State University
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