Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hira Razzaq Grubbs

Fountain Inn,SC

Summary

Caring and friendly customer service professional with 11+ years of experience in customer service in various settings. Resilient and flexible in handling diverse situations. Experienced in deescalating situations.

Overview

14
14
years of professional experience

Work History

Leasing Agent/Assistant Manager

Stonemark management
02.2020 - 02.2023
  • Welcomed and toured property to prospective new residents, handled incoming telephone calls and emails from prospective new residents, and completed appropriate paperwork
  • Ensure all apartments are vacated and properly repaired, cleaned, and in excellent move-in condition
  • Maintain records of client transactions, interactions with details regarding inquires, complaints or comments as well as actions taken
  • Started as a leasing agent and was promoted to assistant manager in 8 months
  • Received an award for providing excellent customer service and having exceptional google reviews
  • Planned resident events, cleaned the grounds, accepted payments, and handled maintenance work orders
  • Covered many different properties, stepped up to help others at different properties with paper work.

Service Agent

Toyota
08.2016 - 07.2017
  • Ensure customer vehicles are kept clean
  • Confer with customers by the telephone and in person to provide information about products and services, take and enter orders, cancel accounts, and obtain details of complaints about their vehicles
  • Entering the information into the computer.

Front Desk - Night Audit

Candlewood Suites
07.2009 - 11.2015
  • Make and confirm reservations
  • Greet, register, and assign rooms to guests of the hotel
  • Compute bills, collect payments, and make changes for guests
  • Perform bookkeeping activities
  • Answer inquiries pertaining to hotel services, guest registration, travel directions, arrange tours, taxis, or restaurant reservations for customers.

Education

Skills

  • Customer and personal service
  • Speaking
  • Clerical
  • Time Management
  • Speak 4 languages - English, Hindko, Hindi, and Urdu
  • Trouble Shooting
  • Realpage
  • Sales/Marketing
  • Mentoring

References

  • Ben Holder, Manager, (864) 991-9893
  • Jessica Weathers, Regional Manager, (980) 475-6465
  • Natasha Burns, Operations manager, (803) 210-6225

Timeline

Leasing Agent/Assistant Manager

Stonemark management
02.2020 - 02.2023

Service Agent

Toyota
08.2016 - 07.2017

Front Desk - Night Audit

Candlewood Suites
07.2009 - 11.2015

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Hira Razzaq Grubbs