Hiraeth Toska
Fayetteville,NC
Summary
Well-organized professional and knowledgeable Computer Operator equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Receptionist
Smokin' Guns Tattoo
04.2022 - Current
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Answered central telephone system and directed calls accordingly.
Cashier
McAlister's Deli
08.2021 - 12.2021
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Distributed food during busy peak periods to drive customer satisfaction.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Shift Leader
Bodega Brew
09.2020 - 04.2021
- Developed strong working relationships with vendors, negotiating favorable pricing agreements for restaurant supplies.
- Consistently met or exceeded sales goals through upselling techniques.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
High School Diploma -
Georgia Cyber Academy
Atlanta, GA 08.2020 - 05.2021
Skills
Critical Thinking/Problem Solving
Bookkeeping
Technical Support
Office Management
Project Coordination
File Management
Data Entry
Scheduling
Customer and client relations
Timeline
Receptionist
Smokin' Guns Tattoo
04.2022 - Current
Cashier
McAlister's Deli
08.2021 - 12.2021
Server/Shift Leader
Bodega Brew
09.2020 - 04.2021
High School Diploma -
Georgia Cyber Academy
08.2020 - 05.2021