Hiram Johnson
Reno,NV
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Walgreens
04.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Ramp Supervisor
Delta Global Services
04.2015 - 11.2022
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
- Spearheaded incident investigations to identify root causes and implement corrective actions that prevent future occurrences.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
- Participated in industry conferences and workshops to stay abreast of new developments in ramp operations management, applying insights gained to enhance team performance.
- Guided aircraft into and out of parking positions using hand signals.
- Coordinated ground crew activities to complete objectives on schedule.
Education
Bachelor Of Business Administration - Business Administration And Management
Grand Canyon University
Phoenix, AZMaster Of Business Administration - Business Management
Grand Canyon University
Phoenix, AZ05.2020
Skills
- Appointment Scheduling
- Data Collection
- Data Entry
- Product Knowledge
Timeline
Customer Service Representative
Walgreens
04.2018 - Current
Ramp Supervisor
Delta Global Services
04.2015 - 11.2022
Bachelor Of Business Administration - Business Administration And Management
Grand Canyon University
Master Of Business Administration - Business Management
Grand Canyon University
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