Hiram Johnston III
Elmer,NJ
Summary
Multifaceted Leader with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
15
15
years of professional experience
Work History
Lead Customer Service Associate
Wawa
Elmer, NJ
07.2021 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
Backend Supervisor
Forman Mills
Wilmington, DE
02.2019 - 11.2019
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
Lead Cook
Skewers Bar & Grill
Durham, NC
09.2012 - 06.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Monitored multiple cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files, and product-rotation systems.
- Produced high-volume covers per day and maintained near-perfect customer satisfaction scores.
Assistant Office Manager
Baldy Bail Bonds
Camden, NJ
03.2002 - 12.2006
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Banquet Waiter
H.E.R.E. Union Local 54
Cherry Hill, NJ
12.1989 - 05.1992
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Managed food resources, memorized orders and coordinated customer service.
- Executed synchronized meal service simultaneously serving multiple guests.
- Provided friendly, courteous service to create memorable moments for guests.
Education
No Degree - Business Administration
Camden County College
Camden, NJSkills
- Appointment Setting
- MS Office Applications
- Verbal and Written Communication
- Understanding Customer Needs
- Customer Service and Assistance
- Team Member Training
- Willingness to Lead
- Attention to Detail
- Data Entry and Maintenance
- Store Layouts
- Managing Cash Register
- Temperature Checking
Timeline
Lead Customer Service Associate
Wawa
07.2021 - Current
Backend Supervisor
Forman Mills
02.2019 - 11.2019
Lead Cook
Skewers Bar & Grill
09.2012 - 06.2018
Assistant Office Manager
Baldy Bail Bonds
03.2002 - 12.2006
Banquet Waiter
H.E.R.E. Union Local 54
12.1989 - 05.1992
No Degree - Business Administration
Camden County College
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