Hiram Mullins
Springfield,OH
Summary
Dynamic professional with extensive experience as an Intake Coordinator at Ethan Crossing Addiction Treatment Center, excelling in insurance verification and customer service. Proven ability to enhance patient onboarding processes, reduce wait times, and foster strong relationships with healthcare providers. Adept at multitasking and maintaining confidentiality in fast-paced environments.
Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Was voted most dependable at my current place of employment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Intake Coordinator/Behavior Technician
Ethan Crossing Addiction Treatment Center
12.2024 - Current
- Assisted in managing patient intake processes to ensure timely service delivery.
- Coordinated communication between patients and healthcare providers for efficient scheduling.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Supported new patient onboarding by gathering necessary documentation and information.
- Collaborated with team members to streamline intake workflows and reduce wait times.
- Ensured compliance with privacy regulations during the handling of sensitive patient information.
- Participated in training sessions to enhance knowledge of intake procedures and systems.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
Master Barber
Self-employeed
10.2003 - Current
- Performed precision haircuts and grooming services to enhance client satisfaction.
- Maintained cleanliness and organization of tools and workstations, ensuring a safe environment.
- Provided personalized consultations to determine clients' styling preferences and needs.
- Assisted in training junior barbers on techniques and customer service best practices.
- Utilized various barbering tools and equipment, ensuring proper handling and maintenance.
- Adapted to changing trends in hairstyles, offering contemporary styles to diverse clientele.
- Built rapport with clients through effective communication and attentive service delivery.
Assistant Manager
Little Caesars Pizza
06.2024 - 04.2025
- Supported daily operational tasks to enhance team efficiency and service quality.
- Assisted in staff training sessions, promoting effective communication and teamwork.
- Coordinated inventory management processes, ensuring optimal stock levels.
- Contributed to customer service initiatives, resolving inquiries and complaints promptly.
- Maintained accurate records of sales transactions and customer interactions for reporting purposes.
- Collaborated with management on process improvements to enhance overall productivity.
- Monitored compliance with company policies and procedures, fostering a safe work environment.
Education
No Degree - Barbering
Buckeye Barber College
Columbus, Ohio07-2000
No Degree - Business Management
Urbana University
Urbana, OH07-1999
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Inventory management
- Cross-cultural sensitivity
- Confidentiality
- Charting and clinical documentation
- Customer service
- Multitasking and organization
- Relationship building
- Team leadership
Accomplishments
Collaborate with the medical providers as well as the call center
Collaborate with a team of Clinicians weekly to achieve the clients needs and goals
Languages
English
Native or Bilingual
Timeline
Intake Coordinator/Behavior Technician
Ethan Crossing Addiction Treatment Center
12.2024 - Current
Assistant Manager
Little Caesars Pizza
06.2024 - 04.2025
Master Barber
Self-employeed
10.2003 - Current
No Degree - Barbering
Buckeye Barber College
No Degree - Business Management
Urbana University
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