Confident Security Manager successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Package Store
NEX
Orlando
03.2022 - Current
Provide premium customer service to customers and suppliers
Ensure standard processes and policies are installed and execute
New orleans Branch MANAGER
United Security Services
11.2019 - 03.2022
Provide superior customer service to customers and suppliers including some onsite visits
Assist with account development and make support calls on customers, as necessary
Actively engage in the branch and territory to create new business
Maintain pricing profiles to be competitive with current market levels while attaining necessary margin and profit goals
Review financial statements, sales and activity reports, and other performance data to measure productivity
Ensure standard processes and policies are installed and executed at the branch
Recruit, retain, train, and coach employees to company expectations
Maintain the location and building.
Director of Hotel Security
United Security Services
06.2019 - 11.2019
Direct and administer all Safety and Security operations and functions to include, but not limited to, preserving the safety and security of the guests, team members, and the facility, safe work practice promotion, OSHA compliance, workers compensation, safety incentive programs, and classes, systems use and management, lost and found, budgeting and forecasting, department management, adherence to federal, state, and local standards and meeting participation and facilitation
Direct and administer the patrol of the interior of and the perimeter of the 1200 room hotel and the property to observe and identify potential safety risks, security risks, and undesirable conditions
Direct and lead investigations of accidents, thefts, property loss, and unlawful activities
Direct response to emergencies including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property
Serve as primary liaison with federal, state, and local law enforcement
Oversee the administration and accuracy of all required reports and documentation
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
Recruit, interview, and train team members for the 1200 room hotel.
Security Operations Manager
United Security Services
09.2017 - 06.2019
Develop, plan, and execute security plans, risk management
Liaison with law enforcement and regulatory State/Federal Agencies
Analyze security needs, plan, and direct implementation of security measures
Assisted different agencies with investigations and threat management
Assisted in the recruiting and training of the Hyatt Regency Clearwater Beach Director of Security and new staff.
Security Operations Manager
Century Security & Event Staffing
10.2008 - 09.2017
Coached and developed the Private Patrol Team
Responsible for Scheduling and payroll for Security Team
Successfully developed new systems to increase productivity and quality of work
Developed, plan, and executed security and crowd management plans for Jewelry Shows, Star Wars Celebration, and many more high-profile events
Conducted inspections, monthly and as-needed evaluations, and on-the-spot corrections to build personal development and motivate team cohesion.
National Account Manager
Sales, Customer Service for the Reed Exhibitions/Reed Pop