Hiram Ramirez Ramirez
Orlando,Florida
Summary
Confident Security Manager successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Package Store
NEX
Orlando
03.2022 - Current
- Provide premium customer service to customers and suppliers
- Ensure standard processes and policies are installed and execute
New orleans Branch MANAGER
United Security Services
11.2019 - 03.2022
- Provide superior customer service to customers and suppliers including some onsite visits
- Assist with account development and make support calls on customers, as necessary
- Actively engage in the branch and territory to create new business
- Maintain pricing profiles to be competitive with current market levels while attaining necessary margin and profit goals
- Review financial statements, sales and activity reports, and other performance data to measure productivity
- Ensure standard processes and policies are installed and executed at the branch
- Recruit, retain, train, and coach employees to company expectations
- Maintain the location and building.
Director of Hotel Security
United Security Services
06.2019 - 11.2019
- Direct and administer all Safety and Security operations and functions to include, but not limited to, preserving the safety and security of the guests, team members, and the facility, safe work practice promotion, OSHA compliance, workers compensation, safety incentive programs, and classes, systems use and management, lost and found, budgeting and forecasting, department management, adherence to federal, state, and local standards and meeting participation and facilitation
- Direct and administer the patrol of the interior of and the perimeter of the 1200 room hotel and the property to observe and identify potential safety risks, security risks, and undesirable conditions
- Direct and lead investigations of accidents, thefts, property loss, and unlawful activities
- Direct response to emergencies including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property
- Serve as primary liaison with federal, state, and local law enforcement
- Oversee the administration and accuracy of all required reports and documentation
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
- Recruit, interview, and train team members for the 1200 room hotel.
Security Operations Manager
United Security Services
09.2017 - 06.2019
- Develop, plan, and execute security plans, risk management
- Liaison with law enforcement and regulatory State/Federal Agencies
- Analyze security needs, plan, and direct implementation of security measures
- Assisted different agencies with investigations and threat management
- Assisted in the recruiting and training of the Hyatt Regency Clearwater Beach Director of Security and new staff.
Security Operations Manager
Century Security & Event Staffing
10.2008 - 09.2017
- Coached and developed the Private Patrol Team
- Responsible for Scheduling and payroll for Security Team
- Successfully developed new systems to increase productivity and quality of work
- Developed, plan, and executed security and crowd management plans for Jewelry Shows, Star Wars Celebration, and many more high-profile events
- Conducted inspections, monthly and as-needed evaluations, and on-the-spot corrections to build personal development and motivate team cohesion.
National Account Manager
- Sales, Customer Service for the Reed Exhibitions/Reed Pop
Education
High School Diploma -
Gateway High School.
Kissimmee, FL 08.1988 - 05.1992
Skills
Contract negotiations
Strategic planning skills
Business growth and retention
Security officer development
Schedule Management
Training Oversight
Weapons screening
CCTV Monitoring
Security resource allocation
Problem-Solving
Excellent Communication
Training and Development
Multitasking Abilities
Clerical Support
PPE Compliance
Incident reports
Daily incident reporting
Security team management
Critical Thinking
Active Listening
Project planning and development
Expense reports
Project Management
Budgeting
Staff Management
Timeline
Package Store
NEX
03.2022 - Current
New orleans Branch MANAGER
United Security Services
11.2019 - 03.2022
Director of Hotel Security
United Security Services
06.2019 - 11.2019
Security Operations Manager
United Security Services
09.2017 - 06.2019
Security Operations Manager
Century Security & Event Staffing
10.2008 - 09.2017
High School Diploma -
Gateway High School.
08.1988 - 05.1992