HIRAM Y. MACK
Information Services
Lakeside,Ca
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure available position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Services Technician/
Scripps Mercy Hospital
02.2018 - 07.2023
- Trained on and worked with VoIP Phone Configuration ,Zebra Phone Configuration, Repairs Aruba HP501 Wireless Bridge Configuration, Citizen CMP 30ll Wireless Printer Configuration, Laser Jet ProM402n Configuration, Laser Jet Troy RX Prescription Printer Configuration, IP Assignment using Blue Cat Software Installation of 521 Epic Printers, Citrix, and Service Now Software Trained, Remote Support using Power Cat Software, Installation and Configuration of Aruba AP’s, Epic Software testing of all Epic Equipment ,Tangent Equipment Network Configuration and Testing.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- High Ticket Closer in Service Now for Scripps Hospital
IT Technician
MTI Global Services
01.2014 - 02.2019
- Installation and removal of Ingenico POS Systems for Rite Aid Locations.
- Monitored Desktop systems and their operation and quickly troubleshot errors.
- Installation of multiple TV's with Media players with connection of network equipment and tablets.
- Installed and configured MTI Freedom Micro Alarm Systems with intelli key on Apple Displays in Best Buy and Apple locations.
- Responded to Multiple support repair tickets daily from end-users account helping with basic troubleshooting tasks.
Education
Some College (No Degree) -
ITT Technical Institute - San Diego
San Diego, CABachelor of Science - Biology
San Diego State University
San Diego, CASkills
- Hardware Installation
- Technical Support
- Issue Resolution
- Mobility Devices
- Desktop and Laptop Installations
- Computer Networking
- Printers and Peripherals
Certification
- Certified A+, Comp Tia
- Dell Certified PC Technician
Timeline
Information Services Technician/
Scripps Mercy Hospital
02.2018 - 07.2023
IT Technician
MTI Global Services
01.2014 - 02.2019
Some College (No Degree) -
ITT Technical Institute - San Diego
Bachelor of Science - Biology
San Diego State University
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