Brandon Lawani
BOLINGBROOK,Illinois
Summary
Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Overview
1
1
years of professional experience
Work History
IT Technical Support Intern
Trinity International University
Deerfield, IL
01.2022 - 04.2022
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Investigated data issues and offered suggestions for resolution to supervisor.
- Interacted with customers by phone, email, or in-person to provide information.
- Resolved Internet and wireless and wired network access problems.
- Helped department set up equipment for meetings, events and operations.
- Supported team needs with research and problem-solving abilities.
- Researched problems and used technical documentation to apply solutions.
- Replaced defective components and upgraded office equipment per technology plan.
- Installed application software and upgrades, virus protection, and drivers.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Analyzed problems and worked with teams to develop solutions.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Basketball Trainer
Self-Employed
Deerfield, IL
07.2020 - 09.2022
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class to increase learning opportunities.
- Introduced standardized training for cohesive learning environments.
- Developed individualized training plans to achieve staff readiness.
- Analyzed team performance and identified opportunities for additional training.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed and maintained network of professional resources to refer clients to.
- Offered constructive feedback to clients to help reach goals.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Assisted clients in setting and achieving personal and professional goals.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Developed relationships with clients to provide ongoing support and encouragement.
- Researched latest industry trends and developments to keep abreast of best practices.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
Coach
C.P.A.C
Deerfield, IL
06.2019 - 07.2022
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
- Collaborated with other coaches to create and execute game plans.
- Utilized positive communication to encourage team and promote integrity and respect.
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Encouraged clients to find creative solutions to problems and maintain motivation.
Education
Bachelor of Science - Computer Science And Programming/ Graphic Design
Trinity International University
Deerfield, IL05.2022
Skills
- Data Analysis
- Compassionate Care
- Research Abilities
- Technical Support and Assistance
- Software and Hardware Issues
- Issue Research
- Effective Communication Skills
- Observational Skills
- Technical Support
- Software Installation
- Customer Communication and Empathy
- Component Replacements
Additional Information
- Musician
- Has coded in C++, Python, Java, and HTML
- Has knowledge of computer hardware from past builds
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technical Support Intern
Trinity International University
01.2022 - 04.2022
Basketball Trainer
Self-Employed
07.2020 - 09.2022
Coach
C.P.A.C
06.2019 - 07.2022
Bachelor of Science - Computer Science And Programming/ Graphic Design
Trinity International University
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