Hi, I’m
JUANITA BURGESS
Educational & Administrative Professional
Greensboro,NC
Summary
Innovative Educational Professional offering over 8 years of experience building programs and resources to promote academic success. Utilizing executive-level administrative and communication skills to support educational and professional learning environments. Proven history of developing, implementing and managing educational improvement initiatives to meet learning objectives.
Overview
9
years of professional experience
1
Certification
Work History
National University
Academic & Finance Counselor
10.2023 - Current
Job overview
- Engage with students and staff via phone, email, video, and chat
- Execute student program planning to determine the strategies to support each student best individually
- Monitor academic progress, identify at-risk populations, and provide resolutions, coaching, and interventions to assist students
- Utilize coaching skills to build strong relationships with students
- Establish and maintain professional working relationships across internal and external departments to ensure students benefit from a variety of professional knowledge and perspectives
- Participate in ongoing department projects, or other special projects.
- Maintain accurate documentation of student interactions, assessments, and progress notes for effective case management.
- Educate students on available community resources, fostering a sense of empowerment and selfsufficiency.
- Participate in ongoing professional development trainings to remain current on best practices within the counseling field.
- Manage caseload of over 200 students, maintaining accurate records and monitoring progress toward graduation.
- Develop strong relationships with students, fostering a supportive and productive learning environment.
- Enhance student success by developing and implementing comprehensive academic advising strategies.
- Conduct regular audits of student records to ensure compliance with academic policies and procedures.
- Provid support and guidance to students experiencing academic and personal troubles.
- Assist students in selecting courses to align with interests and abilities.
Partnership Property Management
Administrative Specialist
12.2022 - 10.2023
Job overview
- Support a team of property managers and directors with administrative tasks and responsibilities
- Process HR screenings, organize financial data reports, manage communication workflow between property managers and tenants
- Streamline duties to create efficiency without sacrificing accuracy, process budget report, act as liaison between company and vendors
- Create and implement new processes and strategies to improve daily workflow and efficiency.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Streamlined office processes by implementing efficient document management and filing systems.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing budget constraints.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
Millennium Trade Academy
Educator/Instructor
05.2022 - 12.2022
Job overview
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Created and implemented assessments to measure student progress.
- Designed curriculum-aligned assessments to measure student progress and inform instructional decisions.
H&R Block
Associate Team Leader (Seasonal Position)
01.2022 - 04.2022
Job overview
- Lead daily interactions to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
- Lead daily huddles and communicate essential information to staff
- Execute and hold all tax office associates accountable to Standard Operating Procedures and client service experience.
- Delivered high-quality project results by fostering a strong sense of teamwork, dedication, and commitment to excellence within the team.
- Enhanced team productivity by implementing efficient project management strategies and setting clear goals.
- Served as a liaison between upper management and team members, effectively communicating organizational expectations while advocating for associate needs when necessary.
- Led regular team meetings to discuss progress updates, address concerns, and establish a cohesive vision moving forward.
- Monitored associate performance metrics closely, identifying areas for targeted coaching or training interventions as needed.
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
International Institute of Cosmetology
Director of Aesthetics
02.2015 - 01.2022
Job overview
- Oversee Aesthetic program, provide instructional directives on various practicums and procedures
- Teach safe practical spa techniques as well as career path advisement
- Create and teach curriculum that meet public health standards & safety, and the latest skills/technology
- Supervise and train instructors on course content and perform yearly evaluations
- Review and revise existing programming to ensure progression and advancement of education.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Heart Bible International UniversityFort Lauderdale, FL
Bachelors of Arts in Theology from Chaplaincy & Pastoral Counseling
University Overview
- 3.67 GPA
- Certified training in: Chaplaincy, Crisis Management, Mental Health, Career Coaching, Life Coaching, Substance Abuse
- FEMA certified Crisis Management
- Certified First Aid training
Skills
- Project Management
- Academic & Professional Advising/Coaching
- Curriculum Building
- Staff and User Training
- Leadership Development
- Schedule & Records Management
- Google & Microsoft Program Skills
- Skilled in interviewing
- Counseling (Career, Performance)
- Mental Health Support
- Crisis Response
- Adept at conflict resolution
- Interventions (Crisis)
- Office Administration
- Strong public speaker
- Grief counseling
- Personal Development Sessions
- Documentation and Reporting
- Conflict Resolution
- Case Management
- Regulatory Compliance
Certification
- Program Management Professional Certificate (Currently Enrolled)
- Data Analytics Professional Certificate (Currently Enrolled)
- Notary Public (exp: 5/2028)
Timeline
Academic & Finance Counselor
National University
10.2023 - Current
Administrative Specialist
Partnership Property Management
12.2022 - 10.2023
Educator/Instructor
Millennium Trade Academy
05.2022 - 12.2022
Associate Team Leader (Seasonal Position)
H&R Block
01.2022 - 04.2022
Director of Aesthetics
International Institute of Cosmetology
02.2015 - 01.2022
Heart Bible International University
Bachelors of Arts in Theology from Chaplaincy & Pastoral Counseling