Microsoft Word
Julianna Gales
Confluence,PA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detail-oriented team player with strong problem solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Personal Carer
Donald gales, Shelly gales
09.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Helped clients communicate with loved ones by typing over 100 written messages and relaying verbal messages.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Scheduled weekly hours for 7+ caregivers on 24/7 2 client caseload.
- Maintained entire family's schedule and organized events.
- Provided respite care for family caregivers, allowing them time to rest or attend personal commitments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Liaised with key accounts to deliver targeted administrative household support.
- Contributed to interdisciplinary team meetings by sharing observations on client progress or areas requiring additional intervention efforts.
- Managed extensive documentation pertaining to patients conditions, treatments administered, vital signs monitored over time.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry , analysis and reporting.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
Booth Attendant
Ohio Pyle Trading Post
10.2019 - 08.2020
- Provided exceptional customer service, creating a welcoming environment for patrons upon arrival.
- Tallied up cash transactions and submitted reports to management.
- Operated store equipment such as cash register , computers, tablets , and cameras .
- Ensured all groups of customers were checked in and had their waivers signed prior to leaving for their trip.
- Operated digital "Icon" camera along with accompanying computer software/ website .
- Took great care of and charged 14+ tablets for guests to sign waivers on.
- Managed , checked in, photographed and collected waivers for all 24-80 satisfied customers daily (6-20+ per trip, 3 or 4 trips daily.)
- Cleaned and locked up booth before clocking out everyday.
- Checked (online) and reported river water levels daily for river guides and guests.
- Monitored attendance numbers daily, reporting any discrepancies or issues to management in timely manner.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Demonstrated flexibility in adapting to different roles within booth attendant position as required.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
Server Assistant Manager
Firefly Coffee, Chocolate Shop & BBQ
03.2017 - 10.2019
- Maintained accurate records of daily transactions such as sales, invoices and payments.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained 5+ new employees to perform duties.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Motivated staff through acknowledgment of hard work and achievements.
- Verified and confirmed staff schedules to properly cover shifts.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Recognized by management on approx.15-30 occasions for providing exceptional customer service.
- Stepped in as barista by making various coffee/ espresso beverages, as well as serving ice creams, and handmade confections.
- Took customer orders, completed transactions, and ran food and beverage orders to customers accurately , in a fast paced environment
- Recorded 10-30+ customer orders and special specifications daily, to ensure quality service.
Server
Ohiopyle House Cafe
05.2016 - 02.2017
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Exceeded 5 sales target goals, improved customer satisfaction rating, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality .
Flagger
Fenix Group
11.2014 - 02.2016
- Utilized hand signals, verbal communication , red flag and brightly colored signs to direct traffic around construction sites.
- Coordinated with other flaggers and law enforcement officials during large events or rush hour periods.
- Maintained updated knowledge through continuing education and advanced training , obtaining 2 C.P.R. certifications, pa flagging license, and OSHA 10's.
- Drafted reports detailing data, flagging teams hours, and any discrepancies on each job site.
- Located and traveled to each job site promptly.
- Developed advanced traffic routing plans in metropolitan areas directing up to 11 lanes of traffic in 1 intersection.
- Increased construction efficiency by ensuring timely movement of equipment and materials through designated work zone.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Worked effectively in fast-paced environments.
Front Desk Receptionist
Seven springs trillium spa
12.2013 - 11.2014
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing register at end of each shift.
- Resolved approximately 20 weekly customer complaints or issues in timely fashion following established protocols and making sure all parties were satisfied .
- Scheduled approximately 50+ appointments for clients and visitors daily.
- Greeted 20-45+ customers daily, answered general questions and directed to appropriate locations.
- Completed basic bookkeeping and document filing.
- Maintained organized reception area, locker rooms, and relaxation room to ensure that all guests expectations were exceeded.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Received many commission incentives, by closing approximately 20 customer sales each week.
Head Hostess
IHOP
01.2013 - 12.2013
- Minimized customer service complaints by 20% expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Advised customers about special offerings and menu items to help drive sales.
- Took approx. 10-15 to-go orders by phone daily, answered customer questions, and informed of accurate wait times.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Education
Some College (No Degree) - Graphic Design
Westmoreland County Community College
Youngwood, PAHigh School Diploma -
Turkeyfoot Valley Area High School
Confluence, PA 05.2001 -
Completed - Effective Study Course
Allegany College of Maryland
Somerset, PASkills
Proficient in word
undefinedSoftware
Microsoft Power point
Photo shop
Microsoft teams
Microsoft Excel
Google workspace
Interests
Dog & Cat lover & parent
Creative Writing/ Correspondence
Technology
Creative/Artistic
Musically inclined
Hiking/camping/outdoor enthusiast
Outgoing/people person
Learning new things
Timeline
Personal Carer
Donald gales, Shelly gales
09.2020 - Current
Booth Attendant
Ohio Pyle Trading Post
10.2019 - 08.2020
Server Assistant Manager
Firefly Coffee, Chocolate Shop & BBQ
03.2017 - 10.2019
Server
Ohiopyle House Cafe
05.2016 - 02.2017
Flagger
Fenix Group
11.2014 - 02.2016
Front Desk Receptionist
Seven springs trillium spa
12.2013 - 11.2014
Head Hostess
IHOP
01.2013 - 12.2013
High School Diploma -
Turkeyfoot Valley Area High School
05.2001 -
Some College (No Degree) - Graphic Design
Westmoreland County Community College
Completed - Effective Study Course
Allegany College of Maryland
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