JOSE LABOY
Fayetteville,NC
Summary
To be a functional employee with this Company and to utilize my many skills and dedication to succeed and move forward as a successful and vital role in the company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Travel Reset Merchandiser
SASR
03.2023 - Current
- Changed shelves, racks and displays to meet new schematic designs.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
- Built fixtures according to plan to effectively display new store merchandise.
Travel Reset Merchandiser
SAS
09.2021 - 03.2023
- Changed shelves, racks and displays to meet new schematic designs.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
- Built fixtures according to plan to effectively display new store merchandise.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Used props and lighting to enhance appearance and visibility of displays.
Inbound Hilton Honors Grand Vacation Package Sales
Hilton Grand Vacations Call Center
05.2018 - 08.2021
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed extensive knowledge of products and services to better assist customers.
- Implemented upselling techniques to increase revenue and sell packages
- Multi tasking between programs on the computer while still providing genuine attentive and remarkable personal customer service to every single person
Assistant Manager/Visual Director
Sergio Rossi
02.2012 - 02.2018
- Maintain a steady clientele book.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Designer Specialist
Nordstrom
10.2011 - 03.2013
- Open and Close department procedures
- Meet and exceed daily and monthly store goals by always providing remarkable customer service, up-selling, and add-ons
- Remain knowledgeable of current styles, previous styles and current trends
- Also competitors styles for comparison purposes
- Style clients to maximize sale
- Cash Handling.
Buyers Assistant/ Boutique Coordinator
Trump International Beach Resort
09.2008 - 01.2012
- Build relationships with guests for possible return by using GUEST standards
- Established relationships with vendors to support access to latest product information and pricing.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Procured goods and services from range of vendors, negotiating pricing and contract terms.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills..
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Processed purchase orders and invoices in accordance with company procedures.
Education
Associate Of Business Administration - Business Management
Valencia Community College
Orlando, FL03.2022
High School diploma with Honors society recognition. -
Over hills High School
Spring Lake, NC06.2008
Skills
- Customer Service and Assistance
- Planogram Understanding
- Client Relationships
- Schematic Interpretation
- Store Reorganizations
- Department Resets
- Tagging Updates
- Safety Practices
- Report Creation
- Active Listening
- Retail Sales Customer Service
- Senior Leadership Support
- Staff Training
- Stocking and Replenishing
- Account Management
- Customer Relations
- Business Development Understanding
- Sales Expertise
- Process Transactions
- Understanding Customer Needs
- Order and Refund Processing
- Team Development
- Critical Thinking
- Managing Multiple Tasks
- Brand Representation
- Call Center Operations
- Typing Proficiency
- Professional Telephone Demeanor
- Time Management
- Closing Sales
- Team Leadership
- Business Planning
- Order Supplies
- Managing Cash Register
- Key Performance Indicators (KPI)
Accreditations And Licenses
- High school diploma
- ServSafe Certified
- First Aid and CPR trained and certified
- Certified Nursing Assistant Certified
References
- Casie Preston, 305-864-3643
- Cameron Brown, 443-580-2188
- Scott Rosen, 954-604-7322
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Travel Reset Merchandiser
SASR
03.2023 - Current
Travel Reset Merchandiser
SAS
09.2021 - 03.2023
Inbound Hilton Honors Grand Vacation Package Sales
Hilton Grand Vacations Call Center
05.2018 - 08.2021
Assistant Manager/Visual Director
Sergio Rossi
02.2012 - 02.2018
Designer Specialist
Nordstrom
10.2011 - 03.2013
Buyers Assistant/ Boutique Coordinator
Trump International Beach Resort
09.2008 - 01.2012
Associate Of Business Administration - Business Management
Valencia Community College
High School diploma with Honors society recognition. -
Over hills High School