Joshua J Johnson
Property Management & Maintenance
Kansas City,MO
Summary
Detail-oriented service professional with 8+ years of experience in all facets of the hospitality industry, residential property management and rental property maintenance. A valuable asset to any organization in need of a meticulous and adaptable professional ready to leverage training and experience to achieve company objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Small Business Owner
RepairBnB
05.2023 - Current
- Founded RepairBnB, a maintenance and repair company with a reputation for being a reliable, flexible maintenance solution within the short-term rental property community.
- Enhanced company reputation and expanded client base by 30 properties within first 90 days by utilizing targeted networking initiatives and consistently delivering exceptional service to property owners.
- Ensured properties were well-maintained, resulting in profitable short-term rental performance for property owners.
- Promoted business via social media to generate leads and maximize brand identity.
Property Manager
Horizon Property Management
02.2022 - 05.2023
- Effectively marketed available units and conducting thorough tenant screenings, resulting in an 80% increase in occupancy.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations
- Maintained operational facilities by organizing regular maintenance, major repairs, and capital improvement projects.
Maintenance Technician
HomeTowne Studios By Red Roof Inn
12.2020 - 01.2022
- Performed routine maintenance tasks such as painting, caulking, drywall repair, changing light bulbs, installing electrical ballasts, sockets, fuses, curtain rods, television wall mounts, interior doors and door locks, sinks and counter-tops, range cook-tops, plumbing components, kitchen and bathroom faucets, diverter valves and aerators, screens, smoke alarms, etc.
- Maintained and repaired compressors, condensers, motherboards, heating elements, fans and blower motors in over 140 Packaged Terminal Air Conditioner (PTAC) HVAC units operating in hot and cold weather conditions.
- Managed inventory, sourcing and ordering supplies on a monthly basis
- Maintained landscaping, parking lot, grounds, and appearance of exterior of buildings.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Cabling Technician
Google Fiber
05.2020 - 11.2020
- Enhanced network performance by efficiently installing, maintaining, and repairing cabling systems on customer premises
- Conducted thorough site surveys to assess project requirements and determine appropriate cabling materials and installation methods.
- Located utility lines and sprinkler systems prior to installing fiber optic cable to prevent costly, time-consuming repairs
Direct Care Professional
Missouri Department Of Mental Health
03.2019 - 04.2020
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Strengthened positive behavior patterns in clients by implementing consistent reinforcement strategies and redirection techniques when necessary.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Property Manager/Assistant Property Manager
Orion Property Group
08.2018 - 02.2019
- Managed multiple residential properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained community progress reports and other key aspects by utilizing Yardi Property Management software.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks and tracking rent payments received from tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collaborated with legal department on eviction proceedings, following proper protocols and documentation as required by HUD/Section 8 programs.
Front Office Manager
Hampton by Hilton
09 2017 - 03 2018
- Trained new staff according to performance strategies, fostering environment that encouraged continual process improvements.
- Developed highly empathetic client relationships, earning reputation for exceeding service standard goals.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Reconciled end-of-day reports to determine accurate billing and payment processing to minimize discrepancies.
- Analyzed Medallia SALT performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency and improved guest satisfaction scores
- Utilized industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front Desk Agent/Night Auditor/Breakfast Bar Attendant
Hampton By Hilton
09.2015 - 09.2017
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Provided exceptional service during high-volume periods and challenging situations.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Identified opportunities for process improvement within front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Demonstrated adaptability during unexpected challenges such as system outages and emergency situations while maintaining composure under pressure.
- Participated in continuous learning opportunities to enhance professional development
Regimental Ammo Chief
Headquarters, 24th Marine Regiment
08.2010 - 09.2013
- Maintained perfect accountability of ammunition and explosives valued at $500,000 while engaged in bilateral training exercises throughout 12 countries in Southeast Asia
- Acquired and provided integrated logistics support for all Marine Corps ground conventional ammunition, explosives and related items to support operating forces abroad and maximize readiness
- Implemented and managed Regimental Explosives Safety Management Program.
Maintenance Management Specialist
Headquarters, 24th Marine Regiment
04.2010 - 07.2013
- Provided advice, guidance, and assistance to unit equipment commodity/section managers and maintenance personnel to ensure systematic approach to maintenance operations of ground equipment
- Implemented continuous improvement initiatives, resulting in more efficient maintenance procedures.
- Maximized asset life cycles through proper care, calibration, and routine checks of equipment systems.
- Ordered, maintained and distributed supplies and inventory.
Data Entry Specialist
Government Employees Health Association
11.2011 - 03.2013
- Entered sensitive data from submitted ICD-9 diagnosis and CPT-4 medical and dental insurance claim forms into Form Works System with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Personal Banker
Central Bank of the Midwest
06.2008 - 03.2012
- Opened and closed deposit accounts, savings accounts, IRA's, HSA's, Business accounts and merchant service accounts.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Consistently exceeded individual performance metrics while maintaining exceptionally high levels of client satisfaction ratings throughout tenure as Personal Banker.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Ammunition Technician
U.S. Marine Corps
08.2005 - 04.2010
- Enhanced operational readiness by maintaining accurate inventory records of all ammunition types and quantities.
- Reduced ammunition handling accidents through comprehensive training sessions for personnel on proper procedures and safety protocols.
- Increased efficiency with streamlined processes for issuing, receiving, and storing various types of ammunition domestically and internationally.
- Performed quality control checks on incoming shipments, ensuring that all received ammunition met established standards before being added to inventory.
- Assisted in disposal of hazardous waste and unserviceable or obsolete ammunition items, ensuring that they were safely removed from inventory without posing any risks to personnel or facilities.
Education
Some College (No Degree) - Human Resource Management
National American University
Independence, MO Certificate - Ammunition And Explosives Ordinance Disposal
U.S. Army Ordnance Munitions And Electronics Maintence School
Redstone Arsenal, ALCertificate - Sergeants Leadership Training Program
Marine Corps Institute
Washington Navy Yard, DCSkills
- Inventory and business management and development
- Coaching, mentoring, and team building
- Employee scheduling and vendor relations
- Marketing, advertising, leasing and sales
- Office and Property management, property tours and inspections
- Exceptional oral and written communication skills
- Financial Management, banking operations and account reconciliation
- Maintenance and HVAC system repairs
Certification
Licenses
- Adult and Pediatric First Aid/CPR/AED January 2019 to January 2021
- Secret Clearance
- Chauffeur's Permit
Indeed Assessments
- Verbal Communication: EXPERT
- Written Communication: HIGHLY PROFICIENT
- Customer Focus & Orientation: HIGHLY PROFICIENT
- Influencing and Negotiating with Customers: PROFICIENT
- General Manager: PROFICIENT
Character References
- "As the Logistics Officer in charge of coordinating and supervising all support for our unit, I relied on Josh because of his demonstarted ability to solve problems and implement solutions. He very quickly established himself as someone who could be trusted to evaluate a problem, recommend a solution and execute the decision."
- Lietenant Joseph McHugh, USMC, Business Development Manager, State Representative Candidate
- Josh is aggressive, forward thinking and actively engaged in all aspects of ammunition management and policies, and I enthusiastically recommend him for promotion to Staff Sergeant"
- Lieutenant Colonel Anthony Erickson, Commander, 24th Marine Regiment
- "If only all hotels could have people like Josh. He rolled out the red carpet to make us feel welcome, so Hilton will have my business on hotel stays around the world"
- "What wonderful hospitality Josh displayed toward us. In my years of travel, let alone being a travel agent, has anyone ever been so awesome. Hilton is very blessed to have him as part of their team."
- "Josh has an amazing spirit. I loved the way I was treated. It ws as if I was his family. Beautiful personality. Beautiful person. Thank you for your respect."
- Guests of the Hampton Inn
Accomplishments
Personal Banker
- Received the Legendary Service Award for consistently demonstrating exceptional service
- Retail Sales Top Performer-Sold over 1,000 financial products and services in over me quarter
U.S. Marine Corps
- Two time Meritorious Mast recipient
- Two time Certificate of Commendation Recpient
- Iraqi Campaign Medal
- Korean Defense service medal
- Global War on Terrorism Medal
- Navy & Marine Corps Achievement Medal
- Expert Rifleman Badge
- Expert Pistol Badge
- Letter of Appreciation from the Office of Provincial Affairs, U.S.Embassy, Iraq
Timeline
Small Business Owner
RepairBnB
05.2023 - Current
Property Manager
Horizon Property Management
02.2022 - 05.2023
Maintenance Technician
HomeTowne Studios By Red Roof Inn
12.2020 - 01.2022
Cabling Technician
Google Fiber
05.2020 - 11.2020
Direct Care Professional
Missouri Department Of Mental Health
03.2019 - 04.2020
Property Manager/Assistant Property Manager
Orion Property Group
08.2018 - 02.2019
Front Desk Agent/Night Auditor/Breakfast Bar Attendant
Hampton By Hilton
09.2015 - 09.2017
Data Entry Specialist
Government Employees Health Association
11.2011 - 03.2013
Regimental Ammo Chief
Headquarters, 24th Marine Regiment
08.2010 - 09.2013
Maintenance Management Specialist
Headquarters, 24th Marine Regiment
04.2010 - 07.2013
Personal Banker
Central Bank of the Midwest
06.2008 - 03.2012
Ammunition Technician
U.S. Marine Corps
08.2005 - 04.2010
Front Office Manager
Hampton by Hilton
09 2017 - 03 2018
Some College (No Degree) - Human Resource Management
National American University
Certificate - Ammunition And Explosives Ordinance Disposal
U.S. Army Ordnance Munitions And Electronics Maintence School
Certificate - Sergeants Leadership Training Program
Marine Corps Institute