Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
Consistently achieved 19% AOA upselling rate by recommending additional menu items or specials based on customer preferences
Handled cash transactions accurately using POS system while adhering to established cash handling procedures
Applebee's
Coeur d'Alene, ID
Restaurant Server
06.2019 - 09.2021
Job overview
Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices
Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience for all patrons
The Fedora
Coeur d'Alene, ID
Cater out Bar Manager
10.2018 - 06.2019
Job overview
Collaborated with event planners to create signature unique drink menus that complemented the theme and atmosphere of each event
Efficiently set up and organized bar stations, ensuring all necessary supplies were readily available for smooth event operation
Maintained accurate records of daily sales and inventory levels to be reconciled with restaurant management upon return from event
Maintained client appreciation flawlessly through five events ranging attendance from 25 - 300 guests
After meeting with two previous clients I had developed rapport with, both clients set up revolving annual accounts, committing to a minimum of two private events annually
Gozzer Ranch Golf and Lake Club
Harrison, ID
Bartender
06.2018 - 10.2018
Job overview
Closed a personal till nightly with average sales of 5-7k nightly maintaining 98%+ accuracy on all audits
Crafted and served a wide variety of cocktails, beers, and wines to patrons in a very fast-paced bar environment
Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations upon closing clubhouse nightly
Managed inventory levels by monitoring stock levels, completing end of shift inventory of all 4 property bars, and comparing upcoming private event/course event calendar to par sheets