Arti Patel
Carol Stream ,IL
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Office manager
ASPEN INDUSTRIES
06.2020 - 01.2024
- Recorded expenses and maintained accounting records in sage50
- Established positive working relationships with colleagues, President and customers through regular communication and effective anticipation of needs
- Made decisions that supported daily operations such as billing, shipping, Sales, purchasing, inventory management, Banking
- Process invoices by 3-way verification, Date Entry, Employee Payroll
- Entered and maintained departmental records such as invoices, sales order, packing slip, BOL into company database and used Sage50
- Managed schedules, travel arrangements, communications screening and other administrative support tasks
- Resolving quires, customer support, managing shipping route and arrange small and truck FRT shipping day to day
- Increased revenue and developed key programs focused on promoting business
- Computerized office activities, maintained customer communications and tracked records through delivery
- Utilized proven problem-solving methods in accordance with company policy that enhanced client satisfaction.
Customer Service Representative
BVM Health Care
04.2019 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Supported practice growth by effectively managing a high volume of medical billing tasks for multiple providers.
- Coordinated efforts within interdisciplinary teams to streamline processes such as prior authorizations/ pre-authorizations approvals for procedures, enhancing overall patient experience.
- Assisted patients in understanding their benefits coverage and financial responsibilities towards healthcare costs.
- Reduced claim denials by accurately coding diagnoses and procedures using ICD-10,.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
Office Administrator
AMERICAN PINBALL INC.
01.2016 - 03.2019
- Monitor hiring, training, performance and development
- Maintain relationships with vendors and customers
- Process invoices by 3-way verification
- Use Timetrax to complete payroll 35 employees and took detailed records of procedures
- Manage accounting operations and includes accounts receivable, accounts payable
- Reduce liabilities and accurately manage tax statements, mailings, journal entries, payments and transfers
- Maintain cash flow and monitored bank balances and cash requirements
- Reconcile accounts and resolved both internal variances and discrepancies in external documentation
- Prepare monthly reports, including payment and account reconciliations, financial statements and reporting of expenses, sales
- Apply mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Perform general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Track office supplies and restock low items to keep team members on-task and productive
- Monitor social media and online sources
- Work with online(Shopify) customers to understand needs and provide service
- Arrange efficient routing by producing accurate shipping documentation and package labels
- Support sales manager, purchase manager, shipping manager with effective correspondence management, document coordination and customer relations.
Education
BCA- Bachelor of Computer Applications - Computer Science and Programming
SEMCOM, India
03.2011
Skills
- MS Office
- ERP Software (Epicore)
- HR support(Timetrax)
- QuickBooks (Online/Desktop)
- Shopify
- Organizational Skills
- Excellent multi-tasking ability
- Billing
- Administrative Support
- Payroll Processing
- Document Management
- Account Reconciliation
- Credit and collections
Timeline
Office manager
ASPEN INDUSTRIES
06.2020 - 01.2024
Customer Service Representative
BVM Health Care
04.2019 - 04.2020
Office Administrator
AMERICAN PINBALL INC.
01.2016 - 03.2019
BCA- Bachelor of Computer Applications - Computer Science and Programming
SEMCOM, India
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