Hiren Kukreja
New York,Karna
Summary
To be a part of an organization where one can grow in terms of knowledge, skills, and attitude and effectively use abilities and professional competence in the required areas to align self-development with organizational development.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Client Support Specialist
LSEG
Bangalore, India
5 2022 - Current
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on first interaction.
- Logging and classifying all calls and requests for assistance in customer relationship management system.
- Filter and escalate enquiries relating to other aspects of LSEG business and handover to appropriate department.
- Managed resolution process for customers relating to data and applications, and technical for LSEG products and services.
- Track enquiry resolution progress and proactively call customers with status update or resolution if queries cannot be resolved on initial interaction.
- Accept additional projects or areas of responsibility that will improve team’s performance.
- Assumed SME role and managed team performance
- Provided support to new joiners during escalation scenarios.
- Conducted necessary daily process training for team members.
- Handled critical business cases
- Led team meetings, communicated essential process updates, and ensured team compliance
- Trained and supported new joiners in Manila region to enhance performance
Process Associate
Stockal
12.2020 - 03.2022
- A Global Investing Platform helping investors from India & Middle East invest in US listed.
- Direct interaction with clients globally to resolve technical and non-technical related queries.
- Assist clients to comply and complete onboarding on Stockal Platform.
- Respond to client requests- inbound, outbound, chat, email.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
Officer Customer Experience
HDFC Credila
11.2017 - 11.2020
- Customer service
- Drove innovation within department by promoting creative thinking and supporting new initiatives.
- To process loan requests from customers, actively seek
conversion of inquiries to loans, and act in customer service
role between company and customers. - Co-ordinate with staff for process enhancement and swift assistance to clients
- Building strong network with customers.
- Deal with service customers to identify & respond to issues and
expectations. - Maintain client relationships and ensure
customer satisfaction
Education
Bachelor of Commerce - undefined
Pune University
06.2014 - 05.2017
undefined
Skills
Support inquiry assistance
Client Relationship Building
Client rapport building
Strong Work Ethic
Customer Service
De-Escalation Techniques
Product and service knowledge
Teamwork and Collaboration
Work Prioritization
Team Collaboration
Timeline
Process Associate
Stockal
12.2020 - 03.2022
Officer Customer Experience
HDFC Credila
11.2017 - 11.2020
Bachelor of Commerce - undefined
Pune University
06.2014 - 05.2017
Client Support Specialist
LSEG
5 2022 - Current