Summary
Overview
Work History
Education
Skills
Timeline
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Hiren Kukreja

New York,Karna

Summary

To be a part of an organization where one can grow in terms of knowledge, skills, and attitude and effectively use abilities and professional competence in the required areas to align self-development with organizational development.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Client Support Specialist

LSEG
5 2022 - Current
  • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on first interaction.
  • Logging and classifying all calls and requests for assistance in customer relationship management system.
  • Filter and escalate enquiries relating to other aspects of LSEG business and handover to appropriate department.
  • Managed resolution process for customers relating to data and applications, and technical for LSEG products and services.
  • Track enquiry resolution progress and proactively call customers with status update or resolution if queries cannot be resolved on initial interaction.
  • Accept additional projects or areas of responsibility that will improve team’s performance.
  • Assumed SME role and managed team performance
  • Provided support to new joiners during escalation scenarios.
  • Conducted necessary daily process training for team members.
  • Handled critical business cases
  • Led team meetings, communicated essential process updates, and ensured team compliance
  • Trained and supported new joiners in Manila region to enhance performance

Process Associate

Stockal
12.2020 - 03.2022
  • A Global Investing Platform helping investors from India & Middle East invest in US listed.
  • Direct interaction with clients globally to resolve technical and non-technical related queries.
  • Assist clients to comply and complete onboarding on Stockal Platform.
  • Respond to client requests- inbound, outbound, chat, email.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Implemented continuous improvement metrics to streamline workflows and reduce waste.

Officer Customer Experience

HDFC Credila
11.2017 - 11.2020
  • Customer service
  • Drove innovation within department by promoting creative thinking and supporting new initiatives.
  • To process loan requests from customers, actively seek
    conversion of inquiries to loans, and act in customer service
    role between company and customers.
  • Co-ordinate with staff for process enhancement and swift assistance to clients
  • Building strong network with customers.
  • Deal with service customers to identify & respond to issues and
    expectations.
  • Maintain client relationships and ensure
    customer satisfaction

Education

Bachelor of Commerce - undefined

Pune University
06.2014 - 05.2017

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Skills

    Support inquiry assistance

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Timeline

Process Associate

Stockal
12.2020 - 03.2022

Officer Customer Experience

HDFC Credila
11.2017 - 11.2020

Bachelor of Commerce - undefined

Pune University
06.2014 - 05.2017

Client Support Specialist

LSEG
5 2022 - Current

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Hiren Kukreja