Hiren Panchal
Tampa,FL
Summary
Highly accomplished Senior Technology Leader and Director of Engineering with over two decades of experience accelerating digital transformation, organizational modernization, and AI/Automation strategy in complex, regulated environments. I specialize in bridging the gap between innovative, emerging technology and core business value, leading large, cross-functional teams to deliver measurable results.
Key Achievements and Expertise:
- AI and Tech Modernization: Experienced in AI agents, intelligent automation to streamline high-risk processes, successfully leading mainframe-to-cloud modernization efforts, and building foundational API architectures.
- Automation & Cost Savings: Directed a 35+ person team and managed multi-million dollar budgets at a multinational giant, overseeing over 300 automation assets (RPA, chatbot, predictive analytics) that resulted in multi-million dollar annual cost savings.
- Engineering Leadership: Proven track record in managing architects and engineers, driving strategic roadmaps (SAFe certified), and enhancing team productivity through effective people management and conflict resolution.
- Innovation: An award-winning leader (Digital Edge 50, CIO 100) recognized for architecting and deploying solutions like a Single Pane of Glass UI, and implementing new capabilities in computer vision and AR/VR for operational excellence.
I am passionate about leveraging strategic technology to mitigate risk, drive efficiency, and build resilient, modern engineering organizations.
Overview
26
26
years of professional experience
5
5
Certification
Work History
Director of Software Engineering
DTCC
Tampa, FL
05.2022 - 11.2025
- Automation (AI Agents/Intelligent Automation): Directed cross-functional teams to integrate Generative AI solutions, including utilizing Amazon Q/Co-pilot for code and use case generation, AI agents for contractual document processing, and the chatbot assistant, significantly optimizing resource allocation and project efficiency.
- System Modernization Strategy: Led the multi-million dollar modernization program, planning and execution using automation and AWS services to reduce the COBOL/Assembler footprint of mainframe systems, leading to decreased maintenance costs and improved system performance.
- Architecture & Data Leadership: Designed the Centralized Data Repository and API functions, serving as the technical foundation for the modernization effort, and restructured the data architecture in collaboration with data architects and engineers.
- Governance & Oversight: Managed the governance process for IT Risk Reduction (ITRR) projects, partnering with IT executives to enhance project oversight, implement security controls, and manage risk assessments.
- People Management: Supervised a team of architects and engineers, overseeing technical design creation, and managing performance evaluations and conflict resolution to improve team productivity and dynamics.
Senior Manager, Emerging Technology
Verizon Communications Inc
Tampa, FL
09.2011 - 05.2022
- Drove multi-million dollar savings: Directed the implementation and management of over 300 automation assets (RPA, chatbots, and predictive analytics) to streamline network systems business processes, generating multi-million dollar savings annually.
- Oversaw a large-scale innovation team: Directed a 35+ person emerging technology team and managed a multi-million dollar budget, successfully delivering strategic initiatives across robotics process automation (RPA), chatbot, computer vision, and AR/VR.
- Delivered award-winning products: Architected and developed the award-winning 'Single Pane of Glass' (CANVAS) to streamline the user interface, and led the architecture of the Chatbot AI Manager using Google Dialog Flow, enhancing self-service capabilities.
- Integrated Computer Vision & AR/VR: Automated equipment installation in Central Offices by designing and architecting mobile applications, leveraging Computer Vision and AR/VR experiences, improving user accessibility, and operational efficiency.
- Spearheaded Cloud Migration: Led the full cloud migration to AWS for various network applications, improving performance and reliability. Implemented innovative proofs of concept using AWS services, like Lambda and SageMaker.
Senior Software Engineer
System Soft Technologies
Tampa, FL
04.2008 - 09.2011
- System Soft Technologies provides clients across multiple industries with cost-effective, innovative IT consulting services and solutions.
- Worked with Verizon and World Disney World as Senior Software Engineer on contract basis
- Participated in agile development of products within cross-functional frameworks.
- Drafted detailed design objectives and developed architectural and system design documents.
- Created proof-of-concept prototype applications for demonstration and evaluation purposes.
- Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
- Mentored and developed junior developers and engineers to increase productivity.
- Logged and implemented development tasks based on system requirements and documented approaches.
Software Consultant
Collabera Inc.
Tampa, US, US
08.2005 - 04.2008
- Collabera provides IT services worldwide.
- Worked as Technical lead for design and development of Network Provisioning systems for Verizon data Services
- Technical Skills - Java, J2EE, Web Service and Web Technologies.
Sr Software Engineer
Ness Technologies Inc
Mumbai, IN
01.2004 - 04.2005
- Ness Digital Engineering provides information technology and business planning services.
- Worked as Senior Software Engineer/Technical Lead for one of their reputed client - QVC.
- Design and developed the order manager, various other systems as part of system modernization.
Software Engineer
Quinnox Consultancy Services
Mumbai, IN
12.2001 - 01.2004
- Quinnox is a technology-driven business services enablement partner for forward-thinking enterprises.
- Worked as Full stack developer for AMWAY Europe and developed ecommerce shop for their various international sites using IBM Websphere Commerce Server and J2EE technology.
Software Engineer
Larsen & Toubro Infotech Limited
Mumbai, IN
04.2000 - 10.2001
- Larsen and Toubro Infotech is a global IT solutions and services company based in Mumbai,
- Joined as Fresher
- Got Training in Java and various other web technology.
- Worked as programmer.
Education
Master of Science - Information Systems
University of Phoenix
Tempe, AZ07.2009
Bachelor of Engineering - Electronics Engineering
University of Mumbai
Mumbai, India01.1999
Skills
- Team leadership
- Project management
- Stakeholder management
- Problem solving
- Effective communication
- Strategic thinking
- Analytical skills
- Budget management
- Resource allocation
- Decision-making
- People management
- Contract negotiation
- IT risk management
- Disaster recovery planning
- Governance and compliance
- Emerging technology integration
- Business continuity planning
- Data modernization
- API development
- Automation Anywhere/UIPath (RPA)
- Intelligent automation/AI agents
- AI/ML
- Computer vision, extended reality (AR/VR)
- Google Dialogflow (NLP) / Google Cloud Platform
- Amazon Web Services (EC2, ECS, EKS, Docker, S3, RDS, SageMaker, Lambda, API Gateway, BedRock, Q (AI Assistant)
- Microsoft Co-pilot
- UI technologies (AngularJS, ReactJS, JavaScript, HTML/CSS)
- Database (Oracle, MS SQL Server, PostgreSQL)
- Java, Python, Spring, Hibernate, J2EE
- Oracle Enterprise Service Bus
- OBIEE
- Bonita BPM
- SAFe Certified Agile Product Manager, Lean Portfolio Manager, Architect, Product Owner, Agilist
Websites
Certification
Verizon Lead Six Sigma - Green Belt
SAFe Certified - Agile Product Manager, Lean Portfolio Manager, PO/PM, Architect, Agilist.
Timeline
Director of Software Engineering
DTCC
05.2022 - 11.2025
Senior Manager, Emerging Technology
Verizon Communications Inc
09.2011 - 05.2022
Senior Software Engineer
System Soft Technologies
04.2008 - 09.2011
Software Consultant
Collabera Inc.
08.2005 - 04.2008
Sr Software Engineer
Ness Technologies Inc
01.2004 - 04.2005
Software Engineer
Quinnox Consultancy Services
12.2001 - 01.2004
Software Engineer
Larsen & Toubro Infotech Limited
04.2000 - 10.2001
Master of Science - Information Systems
University of Phoenix
Bachelor of Engineering - Electronics Engineering
University of Mumbai