Hiren P Rao

• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
• Receive direction from managers and exercises judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles. Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions. Identify information and services to meet customers financial needs.
• Managed basic transactions including deposits and loan payments, verifying cash cashing checks .
• Executed 30+ weekly cashier's check, money order and savings bonds. Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Audited fellow teller currency to contribute to dual-control procedures.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Counted and packaged currency and coins.
• Placed orders for customer checks and verified starting numbers.
• Removed mutilated currency from circulation.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Processed customer transactions promptly, minimizing wait times.

Also have to acquire and establish new business accounts

• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Have to attend company presentation for wines
• Also help with daily invoices, bills and paperwork.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized and safe environment for employees and patrons.
• Evaluated suppliers to maintain cost controls and improve operations.
• Recruited and hired top performers to add talent and value to department.

Identified potential needs through observation, questioning and listening.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Introduced customers to other bank team members to help meet financial needs.
• Replenished ATM funds in empty canisters prior to validation process.
• Mentored newly hired team members on appropriate responses to patron questions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Received car loan, home loan and other payments and posted to accounts.
• Answered inquiries regarding checking and savings accounts and other related products.
• Executed wire transfers, stop payments and account transfers.
• Provided customers with appropriate literature on banking products and services.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.

• Helped customers complete purchases, locate items and join reward programs.
• Participated in regular, monthly inventory process and reconciled stock levels according to counts
• Handled customer returns and complaints with patience and attention to detail.
• Reviewed new promotions and monitored price changes.
• Created price tags and merchandise signs.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

• New Zealand and Singapore Consulates)
• Working directly with high- end , high -value customers to assist with completion of visa applications, processing of documents
• Assisting with time- bound visa applicants, including priority and super priority visas
• Processing applications and data entry in the customized T T Services software, including digitalization of documents
• Dispatch of some applications for delivery to the consulates, Tracking of passport
• Handling Customer queries in person, by email and on the telephone , fee collection and cash handling
• The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.