Robin Hazel

Work History

Trivia Host

One Shot Trivia

Columbia , Maryland

11.2017 - 03.2018

Stayed alert, active and ready to respond to any request at any time using variety of available resources.
Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
Assisted crews with set building and pointed out problems that could be potential safety issues.
Reviewed activities for production team to complete tasks on time.
Operated control consoles.
Announced musical selections, station breaks or public service information and accepted requests from listening audience.
Read commercials and announcements into microphone following prewritten scripts.
Initiated 3 new trivia host partnerships

Senior Caretaker

My Grandma In-law

Jarrettsville , Maryland

09.2017 - 03.2018

Remained alert to problems or health issues of clients and competently responded 24/7.
Determined specific day-to-day needs and provided most appropriate level of services for patient well-being.
Recognized and reported abnormalities or changes in patients' health status to case manager biweekly
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Monitored and assisted residents through individual service plans.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Ran errands for patients, did shopping, and picked up other necessities.
Planned, prepared and served meals and snacks according to prescribed diets.

Waitress

Double T Diner

Bel Air, Maryland

03.2016 - 09.2017

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Suggested appropriate food and drink pairings to increase per-ticket sales by 12%
Prepared specialty desserts for customers for special occasions.

Job Coach, et al

Community Living

FREDERICK, MD

08.2015 - 03.2017

Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
Assisted clients in building successful job search strategies.
Kept detailed records of individual histories, scores and documents.
Worked with job seekers to determine job targets based on skills and personality.
Administered drug, aptitude and personality assessments.
Established and oversaw clear guidelines about procedures and success metrics.
Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Helped students develop organizational, time management and study skills.
Empowered students through counseling and skill-building exercises.
Collaborated with parents, school faculty and social workers to address problems and grow student success.
Supervised residents preparing meals and handling chores and provided constructive feedback.
Managed day-to-day operation of home to comply with regulations and agency standards.
Assisted residents with daily hygiene and living tasks.
Managed all intake and discharge paperwork and procedures for residents.
Communicated with delegating nurse to coordinate and complete medical services.
Effectively supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
Developed detailed plans based on broad guidance and direction.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.

Jewelry Sales Consultant

Macy's

FREDERICK, MD

11.2012 - 04.2015

Greeted customers, helped locate merchandise and suggested suitable options.
Completed store opening and closing procedures as per company guidelines.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Performed general maintenance and light cleaning of showroom.
Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Balanced and organized cash register by handling cash, counting change and storing coupons daily.
Informed customers of current store promotions to encourage additional sales purchases.
Replenished merchandise from inventory during downtime when stock became low.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Reached Platinum status for selling more than $25,000 in fine jewelry annually
Annually

Sales Associate

Target

Philadelphia, PA

06.2012 - 04.2013

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Trained and supervised 3 employees

Personal Assistant to Owner

Michelle Hopsen

Philadelphia, PA

07.2011 - 03.2012

Oversaw personal and professional calendars and coordinated appointments for future events.
Displayed absolute discretion at handling confidential information.
Maintained appropriate filing of personal and professional documentation for 6+ clients.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Responded to emails and other correspondence to facilitate communication and enhance business processes for 12 media accounts.
Arranged domestic and international travel plans and itineraries.
Kept detailed track of household and maintenance inventory and schedules.
Managed pet car phone screening, shopping and bill paying to provide clients with premium family time.
Organized clients' homes prior to arrival home and performed house-sitting duties.

Assistant Manager

The Crimson Lion

Wilkes-Barre, PA

04.2010 - 09.2011

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Increased sales by 10% in café and 20% in lounge

Server

Bart & Urby's American Bistro

Wilkes-Barre, PA

05.2009 - 03.2011

Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Managed parties of 50 + guests for special events

Library Clerk

Osterhout Free Library

Wilkes-Barre, PA

05.2008 - 09.2010

Enforced university and housing policies and procedures.
Placed books on proper shelves when returned to circulation.
Handled check-in and check-out process of library books and materials at circulation desk.
Answered questions from patrons and helped to find desired materials.
Answered patron questions in-person or by phone regarding library services and resources.
Helped children select appropriate reading level library books.
Educated patrons on use of reference sources, card catalogs and automated information systems.
Collected and processed fines on overdue library materials.
Co-Editor of 1st year of Library Magazine

Bank Teller

M&T Bank

Kingston, PA

07.2007 - 03.2008

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Reconciled cash drawer and resolved discrepancies.
Counted and packaged currency and coins.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Opened record 25 accounts in one day

Front Desk Assistant

Ramada

Wilkes-Barre, PA

06.2004 - 08.2006

Received, screened and routed incoming calls.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Handled payment and bill processing, change giving and payment collecting for guests.
Collected room deposits, fees and payments.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Held 6 separate positions

Jewelry Sales Associate

Boscov's

Wilkes-Barre, PA

10.2004 - 04.2006

Tracked down hard-to-find merchandise at diverse locations.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Informed customers of upcoming promotions.
Promoted to Watch Specialist after 2 months of employment after starting with company as Sales Associate.
Increased Fine jewelry sales

Summary

Overview

Work History

Trivia Host

Senior Caretaker

Waitress

Job Coach, et al

Jewelry Sales Consultant

Sales Associate

Personal Assistant to Owner

Assistant Manager

Server

Library Clerk

Bank Teller

Front Desk Assistant

Jewelry Sales Associate

Education

CDA - Clinical Dental Assistant

Bachelor of Arts - English Education

Associate of Arts - Secondary Education

High School Diploma -

Skills

References

Timeline

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