Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Hireshbhai Patel

Herndon,VA

Summary

Passionate about continuous learning and leveraging knowledge to enhance personal growth and professional performance. Demonstrated ability as a collaborative team member, known for fostering positive relationships with clients. Skilled in optimizing processes for quality and efficiency, with a focus on articulating goals, energizing teams, and achieving impactful results through strategic partnerships and business development efforts. Effective in Power BI and Excel with strategic mindset and drive for continuous improvement.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

WALMART
11.2014 - 07.2018
  • Assumed ownership over front end team productivity and managed customer flow.
  • Consistently managed 20-person staff, effectively resolving issues.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Customer Service Specialist

Best Buy Co Inc
08.2018 - 12.2018
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.


Customer Service Representative

Pacific Sales/Best Buy Co Inc
12.2018 - 09.2021
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Associate Analyst

Best Buy Co Inc
09.2021 - 05.2025
  • Analyzed and addressed operational discrepancies associated with client orders, guaranteeing client satisfaction
  • Demonstrated strong problem-solving abilities while evaluating data across systems to detect recurring issues and implementing fixes
  • Coordinated interactions with service partners across markets and territories to guarantee timely resolutions to client issues.
  • Interacted with Vendor Advocates and utilized internal systems to detect inventory discrepancies.


Education

High School Diploma -

LaGrange High School
La Grange, TX
05-2011

Bachelor of Arts - Psychology

The University of Texas At San Antonio
San Antonio, TX
05-2019

Master of Science - Data Science

University of Phoenix
Tempe, AZ
09-2026

Skills

  • Collaborative team player
  • Client relations expert
  • Effective communicator
  • Leadership and management proficiency
  • Flexible problem solver
  • Strategic decision making
  • Effective time management

LANGUAGES

English

Timeline

Associate Analyst

Best Buy Co Inc
09.2021 - 05.2025

Customer Service Representative

Pacific Sales/Best Buy Co Inc
12.2018 - 09.2021

Customer Service Specialist

Best Buy Co Inc
08.2018 - 12.2018

Customer Service Manager

WALMART
11.2014 - 07.2018

High School Diploma -

LaGrange High School

Bachelor of Arts - Psychology

The University of Texas At San Antonio

Master of Science - Data Science

University of Phoenix

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