Summary
Work History
Education
Skills
Highlight Of Qualifications
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Hiroko Austin

Japanese bilingual IT Project Management and Strategy Professional
San Jose,CA

Summary

Highly versatile IT professional with 20 years of experience in managing and supporting complex international IT projects. Fluent in Japanese and English, adept at navigating multicultural environments and facilitating global project success. Demonstrates a dual enthusiasm for direct project leadership and providing strategic support to project managers and senior executives, ensuring project and operational excellence.

Work History

IT Manager

Kinetic Technologies
San Jose, CA
08.2022 - Current
  • Implemented new IT ticketing system to enhance helpdesk operations and resource allocation, significantly boosting operational efficiency by 50%.
  • Supporting IT leadership, influencing critical decisions and aligning IT strategies with organizational goals.
  • Leading Azure AD/Intune rollout, significantly enhancing security and device management across organization.
  • Developing and standardizing IT operation processes in preparation for IPO, ensuring compliance with the NIST cybersecurity framework and enhancing the company's security posture.
  • Overseeing global IT resource organization, streamlining project execution and ensuring the timely delivery of IT initiatives.
  • Launched a security user training platform, conducting quarterly security awareness campaigns to foster a culture of cybersecurity awareness.
  • Managing comprehensive IT department operations, including vendor relations, procurement negotiations, and the optimization of IT infrastructure and network security.
  • Establishing robust IT policies and procedures to ensure compliance with industry regulations and to protect against cyber threats and data breaches.
  • Initiated regular vulnerability assessments and proactive patch management, strengthening IT infrastructure security and resilience.

Business Systems Analyst

Kinetic Technologies
San Jose, CA
01.2019 - 08.2022
  • Managed ERP migration project from Oracle to Digiwin and completed it within 45 days following business unit acquisition
  • Led order management process improvement project, establishing standardized operation flows
  • Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
  • Established EDI process with suppliers and warehouses to streamline operations.

Business Systems Analyst / Sales Operations

Megachips Technology America Corp.
San Jose, CA
01.2015 - 01.2019
  • Played key role in global Oracle ERP implementation project, representing US sales operation team and working withe developing team in Japan HQ .
  • Led Salesforce implementation for forecast and lead management across US and Asia region.
  • Enhanced sales operations processes and procedures, ensuring data integrity across CRM, ERP, and other systems.
  • Assessed business requirements to create focused solutions.

SAP Local Project Manager

Allied Telesis Inc.
San Jose, CA
01.2012 - 01.2014
  • Led local SAP implementation project, facilitating third-party software integration globally

Global Technical Account Manager / Project Manager

NTT America Inc.
San Jose, CA
01.2006 - 01.2012
  • Managed custom collocation solution projects for Japanese corporations, overseeing data center operations (~$5Mil)
  • Served as key technical liaison, fostering successful business relationships with key Japanese customer.
  • Developed operation processes to significantly reduce incident resolution times.
  • Worked with customers and engineering team to determine equipment needs and system requirements.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Delivered services to customer locations within specific timeframes.
  • Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.

Education

Certification - Relational Database Design And SQL Programming

UC Santa Cruz Extension
Santa Clara, CA
05.2017 - 06.2017

Certification - Program And Project Management

UC Santa Cruz Extension
Santa Clara, CA
10.2009 - 05.2010

Master of Engineering - Security Management Frameworks

Kanazawa Institute of Technologies
Tokyo, Japan
04.2005 - 03.2006

Bachelor of Arts - Western History

Kwansei Gakuin University
Hyogo, Japan
03.1994 - 04.1997

Skills

Analytical Thinking: Strong analytical skills, capable of solving complex problems and making data-driven decisions

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Highlight Of Qualifications

  • International IT Project Management: Proven success in leading and collaborating on international projects, with a strong ability to manage cross-cultural teams.
  • Bilingual Communication: Fluent in Japanese and English, excelling in communication across diverse teams and stakeholders.
  • CRM and ERP Implementation: Extensive experience with Salesforce, Oracle, SAP, Digiwin, and Tensoft.
  • Infrastructure Management: In-depth knowledge of LAN, WAN, Security, and Network management.
  • IT Security and Process Management: Skilled in establishing IT security policies and compliance frameworks (COBIT and NIST).
  • Vendor and Service Delivery Management: Adept at managing vendor relationships and delivering IT services based on ITIL principles.
  • Analytical Thinking: Strong analytical skills, capable of solving complex problems and making data-driven decisions.

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Hiroko AustinJapanese bilingual IT Project Management and Strategy Professional