Summary
Overview
Work History
Education
Skills
Core Technologies
Qualifications Summary
Timeline
Generic

Hiromi Umezaki

Agoura Hills,CA

Summary

Dynamic administrative professional and leader with over 11 years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Overview

25
25
years of professional experience

Work History

New Business Operations Processor

AIG
06.2022 - 08.2023
  • Managed the onboarding of all new annuity applications from start to issuance
  • Assisted agents and reviewed documents for completeness and accuracy, ensured compliance with all regulations, and kept abreast of any changes to laws and regulations pertaining to annuities applications
  • Managed fund transfers and completed suitability analysis
  • Responded to inquiries from clients, agents, financial institutions, and internal departments.
  • Maintained accurate records and submitted to SharePoint site.
  • Managed and communicated daily reports on polices not meeting execution times.
  • Coordinated and managed mailings of completed policies to clients and agents
  • Assisted with special projects and participated in department projects


IT Systems Analysis Consultant

UnitedHealthcare
11.2010 - 10.2011
  • Coordinated and conducted analysis during the system development cycle
  • Consulted with users to evaluate business requirements, identify operating procedures, evaluate existing or proposed systems, and prepared detailed specifications
  • Assessed emerging customer needs and developed innovative solutions
  • Served as a key resource on complex critical issues
  • Prepared agendas and maintained meeting notes, captured agenda items and followed up to confirm completion

Manager Employer Installation/Implementation

UnitedHealthcare
06.2000 - 11.2010
  • Managed all phases of the implementation of large and complex accounts
  • Handled all installation issues through the project lifecycle
  • Acted as an outward-facing resource for accounts, typically with direct client contact
  • Developed and maintained project plans, process flows, and other documents
  • Investigated non-standard requests and problems
  • Organized and managed implementation team meetings
  • Received RSA (Requirements Solutions Analysis) Certification.

Fractionation/Control Systems Department Specialist

Baxter Healthcare Corporation
07.1998 - 06.2000
  • Managed Control Systems department calendars, scheduled team meetings, departmental luncheons
  • Submitted concur expense reports for the department, organized and submitted supply orders
  • Assessed, evaluated, and analyzed calibration reports of bioscience manufacturing equipment
  • Implemented and integrated reporting documents
  • Developed standard operating procedure documentation and training
  • Conducted root cause analysis of deviation notices and discrepancy notices
  • Managed databases and created presentations
  • Wrote and tracked deviation notices and change requests
  • Reviewed calibration reports and wrote Standard Operating Procedures
  • Evaluated and resolved Out of Tolerance calibration reports
  • Maintained department's training records
  • Coordinated cross functional departmental meetings
  • Scribe for FDA audits/meetings - Organized action items and communicated to executive teams


Education

Bachelor of Arts in Psychology -

California State University - Long Beach
Long Beach, CA

Skills

  • Workflow Optimization
  • Operational Efficiency
  • Process Management
  • Cross-Functional Communication
  • Visitor and Customer Relations
  • Computer Proficiency
  • Microsoft Office
  • Calendar Management
  • Appointment Scheduling
  • Documentation And Reporting
  • Travel Arrangements
  • Self Motivation
  • Interpersonal Skills
  • Team Collaboration
  • File Management
  • Organizational Skills

Core Technologies

Windows 11, Word, Excel, PowerPoint, Access, GeoAccess, Disruption Analysis, Geo Coder, Data Cleaner, Microsoft Project, Project Server, Adobe Acrobat, Explorer, Outlook, Publisher, Photoshop and Visio

Qualifications Summary

Diversified Project Manager with over eleven years of experience in healthcare insurance operations. Project Management: Mastery of all phases of project life cycle, including requirements analysis, project documentation, solutions design, development, team leadership, resource management, milestones, status reporting, execution, change control and client validation. Authored and conducted user-based instructions training combining multimedia, the Internet, and other sources. Proficient with Microsoft Office as well as other common business applications used throughout the project lifecycle. Account Management: Comprehensive management expertise with ongoing contract relationships and service delivery to multiple employer accounts. Highly proficient at building relationships with clients and serving as the primary point of contact for overall and day-to-day service delivery. Represent clients internally and coordinate with other departmental functions to implement client systems, complete projects, and address ongoing service needs. Work closely with sales on renewals and upselling. Implementation Management: Excellence in the installation of assigned accounts, including, structure building and billing set up, structure revisions, researching & resolving database structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. Managed overall employer contract loading using various databases and/or source documents. Researched installation issues & developed customer specific resolutions. Audited contract loads for adherence to quality measures and reporting standards.

Timeline

New Business Operations Processor

AIG
06.2022 - 08.2023

IT Systems Analysis Consultant

UnitedHealthcare
11.2010 - 10.2011

Manager Employer Installation/Implementation

UnitedHealthcare
06.2000 - 11.2010

Fractionation/Control Systems Department Specialist

Baxter Healthcare Corporation
07.1998 - 06.2000

Bachelor of Arts in Psychology -

California State University - Long Beach

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Hiromi Umezaki