Hiroshi Gomez
Miami
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in server role.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
Work History
Server
3Chefs
06.2025 - Current
- Facilitated smooth communication between front-of-house and back-of-house teams during busy shifts.
- Recommended menu items to enhance guest satisfaction and increase sales.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided exceptional customer service by anticipating needs and addressing concerns promptly.
Server
Sake Room
07.2022 - 05.2025
- Provided exceptional customer service by anticipating needs and addressing concerns promptly.
- Assisted in menu knowledge training for new staff to enhance overall service quality.
- Managed inventory levels by conducting regular stock checks and reporting discrepancies.
- Processed customer orders accurately using the POS system to ensure efficient service.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Maintained cleanliness and organization of dining areas to meet health and safety standards.
- Supported team members by providing assistance during peak service periods.
- Executed daily opening and closing procedures to ensure operational efficiency.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07-2024
Skills
- Strong work ethic
- Guest engagement
- Professional appearance
- Hospitality service expertise
- High volume dining
- Sales expertise
- Team collaboration
- Inventory management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
3Chefs
06.2025 - Current
Server
Sake Room
07.2022 - 05.2025
Associate of Arts - Business Administration
Miami Dade College