Summary
Work History
Education
Skills
Certification
Affiliations
Languages
Work Availability
Accomplishments
Work Preference
Software
Timeline
Interests
References
Overview

Hiroshi Yukiyama

Fort Lee,US

Summary

Results-driven project manager with deep experience in system implementation and organizational development. Specialized in CRM and marketing solution integrations, vendor coordination, and global team leadership. Skilled at identifying internal inefficiencies and aligning cross-functional teams through strategic planning and cross-cultural collaboration.

Work History

Project Manager–Mobility Service & CRM Integration

Relo Redac, Inc.
New York, NY
04.2022 - Current
  • Developed a unified CRM system to streamline relocation service operations across departments, improving company-wide collaboration and efficiency.
  • Led the implementation of the Equus platform to improve operational efficiency and overcome system limitations, expanding the scope from real estate-focused processes to comprehensive relocation services.

Sales & Marketing Manager

Reloclub, Inc.
Shinjuku, Tokyo
11.2020 - 03.2022
  • Managed vendor partnerships for the employee perks and benefits program.
  • Assessed the marketing potential of new and existing partners using data analysis and cost evaluations.
  • Proposed and executed new promotional campaigns to vendors to maximize user engagement and benefit utilization.

Investment Liaison Officer / Sales Manager

VENTENY, Inc.
Makati, Manila
05.2019 - 10.2020
  • Assigned to the investee venture company in the Philippines to monitor and report financial and operational performance to the parent (Reloclub) company.
  • Sold employee benefit programs and perks mainly to Japanese companies in the Philippines.
  • Formed alliances with stores and facilities for perk services.

Marketing Manager

Reloclub, Inc.
Shinjuku, Tokyo
02.2016 - 04.2019
  • Coordinated marketing activities across owned employee benefits media, including a website with 1.2 million monthly unique users, mobile app, daily email newsletter, LINE, and print magazine.
  • Reconstructed the handcrafted accomplishment-driven web promotion department into the data-driven marketing department.
  • Directed the hiring, training, or performance evaluations of marketing staff, and oversee their daily activities.
  • Organized internal usage and web traffic data (Google Analytics) to develop a marketing strategy.
  • Implemented the marketing automation tool Karte, and conducted training sessions to maximize platform effectiveness.

Sommelier

Second Avenue, Inc.
Chuou, Tokyo
03.2011 - 01.2016
  • Planned and executed creative promotions, including wine seminars, to boost sales and customer engagement.
  • Curated fine wine selections and provided in-person tasting consultations, effectively guiding customers and driving increased purchases.

Izakaya Owner

ES, Inc.
Shibuya, Tokyo
04.2006 - 03.2011
  • Launched and managed a mobile onigiri stand, gaining firsthand experience in the food industry.
  • Launched and operated a small Japanese izakaya, overseeing daily operations, menu development, customer service, marketing, procurement, and accounting.

Planner / Designer

Freelancers Union
Shibuya, Tokyo
04.2001 - 04.2006
  • Worked as a freelance designer, creating design presentations upon request from client companies.
  • Designed a variety of products, including apparel, marketing assets, websites, and printed materials
  • Managed all aspects of the production process from initial concept through final production.

Education

Diploma - Appareil Design

ESMOD, Shibuya, Tokyo
04.1998 - 03.2001

Diploma in Fashion Design and Pattern Making
Completed a 3-year professional program in apparel design, construction, and fashion business fundamentals.

Bachelor of Arts - School of Commerce, Marketing

WASEDA UNIVERSITY, Shinjuku, Tokyo
04.1994 - 03.1998

Skills

- Project Management

- Marketing Strategy

- Cross-Functional Team Leadership

- Workflow Optimization

- CRM/ marketing solution Integration

- Vendor Communication

Certification

TOEIC L&R, 935

Affiliations

  • Waseda University Alumni Association

Languages

Japanese
First Language
English
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Increased usage of the employee benefits platform by 140% through the implementation of marketing solutions and coordinated campaigns across the app, daily email newsletter, LINE, and print magazine.
  • Rebuilt the relocation CRM system to integrate workflows across all U.S. divisions, enabling a unified and efficient company-wide operation.

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancement

Software

Microsoft CRM 365

Microsoft Office with macro

Adobe Illustrator

Adobe Photoshop

Equus

Karte

Kintone

Timeline

Project Manager–Mobility Service & CRM Integration - Relo Redac, Inc.
04.2022 - Current
Sales & Marketing Manager - Reloclub, Inc.
11.2020 - 03.2022
Investment Liaison Officer / Sales Manager - VENTENY, Inc.
05.2019 - 10.2020
Marketing Manager - Reloclub, Inc.
02.2016 - 04.2019
Sommelier - Second Avenue, Inc.
03.2011 - 01.2016
Izakaya Owner - ES, Inc.
04.2006 - 03.2011
Planner / Designer - Freelancers Union
04.2001 - 04.2006
ESMOD - Diploma, Appareil Design
04.1998 - 03.2001
WASEDA UNIVERSITY - Bachelor of Arts, School of Commerce, Marketing
04.1994 - 03.1998

Interests

Trail Running and Cycling: Engage in endurance sports to foster discipline, resilience, and a healthy work-life balance.

References

References available upon request.

Overview

24
24
years of professional experience
7
7
years of post-secondary education
1
1
Certificate

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Hiroshi Yukiyama