HISASHI YAMANAKA
Alpharetta,GA
Summary
Proven leader in sales and customer service, adept at rapport building and delivering compelling sales presentations. At YUSEN LOGISTICS, spearheaded strategies that consistently exceeded sales targets and fostered robust client relationships. Skilled in verbal and written communication, my approach significantly improved team productivity and customer satisfaction, showcasing a results-driven mindset with a blend of hard and soft skills. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
19
19
years of professional experience
Work History
Senior Sales Manager
YUSEN LOGISTICS (AMERICAS)INC
04.2021 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with operation teams to develop and keep high performance service.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
Assistant Manager
YUSEN LOGISTICS CO.,LTD
04.2017 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Manager
YUSEN LOGISTICS (CHINA) CO.,LTD.
10.2015 - 03.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Branch Manager
YUSEN LOGISTICS (CHINA)CO.,LTD.
10.2013 - 09.2015
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Supervisor
NYK LOGISTICS (CHINA) CO.,LTD.
07.2011 - 09.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sub. Leader
YUSEN LOGISTICS CO.,LTD.
04.2008 - 06.2011
- Identified team weak points and implemented corrective actions to resolve concerns.
- Streamlined communication among team members, resulting in higher collaboration and faster problem resolution.
Customer Service Representative
YUSEN LOGISTICS CO.,LTD.
04.2005 - 03.2008
- Established positive relationships with customers and other staff members.
- Documentation work for cusrtomer's export shipment.
Education
Faculty of Sustainability Studies
HOSEI University
TOKYO , JAPAN03.2005
Skills
- Rapport and relationship building
- Sales expertise
- Sales Presentations
- Verbal and written communication
Languages
English
Professional Working
Timeline
Senior Sales Manager
YUSEN LOGISTICS (AMERICAS)INC
04.2021 - Current
Assistant Manager
YUSEN LOGISTICS CO.,LTD
04.2017 - 03.2021
Sales Manager
YUSEN LOGISTICS (CHINA) CO.,LTD.
10.2015 - 03.2017
Branch Manager
YUSEN LOGISTICS (CHINA)CO.,LTD.
10.2013 - 09.2015
Supervisor
NYK LOGISTICS (CHINA) CO.,LTD.
07.2011 - 09.2013
Sub. Leader
YUSEN LOGISTICS CO.,LTD.
04.2008 - 06.2011
Customer Service Representative
YUSEN LOGISTICS CO.,LTD.
04.2005 - 03.2008
Faculty of Sustainability Studies
HOSEI University
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