Hisaura Carrillo
COMPTON,CA
Summary
Seasoned professional with a track record of enhancing customer experiences at SMS International Inc. through exceptional service and efficient crowd management. Leveraged patience, problem-solving skills, and public speaking to boost client satisfaction. Expert in data entry, fluent in multiple languages, demonstrating a blend of hard and soft skills to drive business success.
Overview
10
10
years of professional experience
Work History
Greeter
SMS International Inc.
San Pedro, CA
12.2022 - Current
- Answered customer questions and pointed individuals in right directions.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Acted as first point of contact for visiting clients and customers.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
Security Officer
211 Electronic
Montebello, CA
05.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Business Owner
L.P. Fitness
Compton, CA
01.2014 - 12.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma - General Studies
Manuel Dominguez High School
Compton, CA06.1997
Skills
- Patience and composure
- Initiative and Self-Motivation
- Team player mentality
- Welcoming demeanor
- Professional Appearance
- Data entry proficiency
- Language Fluency
- Problem-Solving
Timeline
Greeter
SMS International Inc.
12.2022 - Current
Security Officer
211 Electronic
05.2018 - Current
Business Owner
L.P. Fitness
01.2014 - 12.2020
High School Diploma - General Studies
Manuel Dominguez High School