HISHAM A.M.
Doha
Summary
Dynamic and client-focused professional with 10+ years of experience across Sales, Client Relationship Management, Asset Management, and Logistics. Adept at understanding client needs, proposing tailored solutions, and building long-term business relationships. Proven ability to manage key accounts, enhance customer satisfaction, and support revenue growth through effective communication and problem-solving. Strong understanding of logistics workflows and client needs, enabling effective solution selling and sales conversion—well aligned with ATL Logistics’ customer-focused sales environment. Strong expertise in ERP systems, process optimization, and cross-functional coordination, with the ability to translate operational knowledge into value-driven sales conversations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Officer-Customer Service - Asset Management
Gulf Warehousing Company (GWC)
05.2022 - Current
- Managed major client portfolios including Qatar Foundation, Le Meridien Doha, and Bank Dhofar, strengthening client trust through consistent communication and issue resolution.
- Collaborated with client stakeholders to understand operational challenges and provide efficient asset-tracking solutions.
- Improved asset tracking efficiency by 20% through Excel automation, barcoding, and RFID systems.
- Prepared client-focused reports with actionable recommendations, improving service quality and client satisfaction.
- Led deployed operations at Qatar Foundation and Katara, ensuring service delivery aligned with client expectations.
- Optimized and executed route mapping for 210+ Bank Dhofar branches in Oman, successfully addressing complex logistical challenges and improving operational flow.
Logistics Coordinator
Qatar Engineering & Construction (QCon)
11.2020 - 04.2022
- Coordinated with internal teams, suppliers, and clients to ensure on-time fleet mobilization and logistics execution.
- Enhanced client communication through regular updates and proactive problem-resolution.
- Prepared and coordinated documentation for RLIC and MIC gate passes, ensuring smooth access and compliance with site regulations.
- Reduced idle time by optimizing IVMS monitoring, contributing to improved service reliability.
- Supported documentation and compliance activities, strengthening customer confidence in operational accuracy.
- Implemented enhanced route-mapping optimization, improving transport scheduling and overall logistics efficiency.
Operations Officer (Records & Asset Management)
Gulf Warehousing Company (GWC)
07.2018 - 07.2020
- Handled client data with accuracy, ensuring compliance during transportation and digitization of confidential records.
- Conducted client audits, asset classification, and inventory reviews to maintain service integrity.
- Communicated discrepancies and solutions to clients through structured reports.
- Supported ERP-based tracking activities to maintain transparent and reliable client records.
Marketing & Sales Executive (FMCG)
Gulf India Trading Co. LLC (GITCO Foods)
11.2015 - 06.2018
- Managed key retail and wholesale accounts, addressing client requirements and ensuring product availability.
- Conducted market research on competitors, assisting management in developing marketing and pricing strategies.
- Monitored competitor activity to identify market challenges and opportunities, providing actionable insights for potential product recommendations and portfolio expansion.
- Assisted management in decision-making for product ordering by analyzing market gaps, seasonal trends, and product shortages.
- Supported management in providing potential product recommendations to increase portfolio and revenue.
- Improved credit collection efficiency by 15% through strong client follow-up and relationship building.
- Represented the company at Gulfood 2018, securing new partnerships and business leads.
- Implemented shop-level barcoding and automated invoicing systems, significantly improving billing accuracy, workflow efficiency, and operational turnaround time.
Education
Bachelor of Business Administration (BBA) -
Bharathiar University
Tamil Nadu, India01.2014
Higher Secondary Education - Commerce
Board Of Higher Secondary Education
Kerala, India01.2010
Certificate - TALLY ERP
IRIS Computer Education
Kerala,india10-2014
Skills
- Sales & Client Engagement: Lead generation, client meetings, needs assessment, solution selling, account management, revenue support
- Communication & Negotiation: Client presentations, objection handling, relationship building, cross-functional collaboration
- Logistics & Operations Knowledge: Fleet management, route optimization, warehouse operations
- Asset Management Expertise: Barcoding, RFID, audits, data accuracy, inventory control
- ERP & Data Tools: Oracle, Equip & Traxx, Tally ERP 9, MS Excel, MS Office Suite
- Excel automation
- Asset tracking solutions
Certification
- Star Performer Award - Gulf Warehousing Company
- ERP Proficiency: Oracle, Equip & Traxx, Tally ERP 9
- MS Office Suite & Advanced Excel
- Recognized for operational efficiency, client focus, and high-quality service delivery
Languages
English (Fluent)
Malayalam (Native)
Hindi (Fluent)
Tamil (Conversational)
Arabic (Basic)
Timeline
Officer-Customer Service - Asset Management
Gulf Warehousing Company (GWC)
05.2022 - Current
Logistics Coordinator
Qatar Engineering & Construction (QCon)
11.2020 - 04.2022
Operations Officer (Records & Asset Management)
Gulf Warehousing Company (GWC)
07.2018 - 07.2020
Marketing & Sales Executive (FMCG)
Gulf India Trading Co. LLC (GITCO Foods)
11.2015 - 06.2018
Bachelor of Business Administration (BBA) -
Bharathiar University
Higher Secondary Education - Commerce
Board Of Higher Secondary Education
Certificate - TALLY ERP
IRIS Computer Education
Key Projects Handled
- Bank Dhofar, Oman: Managed logistics and route mapping for 250+ branches; improved asset tracking and reporting.
- Qatar Foundation: Asset Data Encoder for 500,000+ assets; ensured accuracy and timely reporting.
- Ooredoo Qatar: Led MEP audits and prepared comprehensive asset records.
- Aster Hospital, Oman: Directed asset tagging across all branches.
- Le Meridien Doha: Ensured seamless asset tracking and audit readiness.
- Mowasalat Qatar: Managed inventory and asset tagging.
Additional Information
- Visa Status: Resident Visa (Qatar)
- Driving Licenses: Qatar & India