Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
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Hisham Magrad

Hisham Magrad

Dearborn,MI

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Frequently praised as hardworking by my peers; I can be relied upon to help your company achieve its goals. Highly organized and detail-oriented worker, with a drive to exceed expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Technician

Insulet Corp
01.2023 - Current


  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Help Customer through remote troubleshooting
  • Set up task for other departments
  • Quickly type up a ticket on all calls


Tech Manager

Azaal Discount Pharmacy
04.2017 - 01.2023
  • Manage Employees Payroll
  • Order and Stock Medications daily
  • Input patient and prescriptions information and assist in filling Prescription
  • Comply with state regulations to maintain a safe and clean pharmacy
  • Train other Pharmacy Techs

Education

Bachelor of Science - Computer Information And Technology

Siena Heights University
Adrian, MI
05.2023

Associate of Science - Cyber Security

Henry Ford College
Dearborn, MI
10.2022

Skills

  • Threat Knowledge
  • Unix, Linux, Python and Windows
  • Scripting
  • Intrusion detection
  • Organization and Prioritization
  • Communication skills
  • Operation System Software
  • Storage Maintenance and Security
  • Analytics
  • Computer Hardware Knowledge
  • Resolve Technical Problems
  • Software and Hardware Issues
  • Collaborative Team Player

Certification

  • Google Certificate for Foundations of Cybersecurity
  • Google Certificate for Play it safe: Manage Security Risks
  • Google Certificate for Connect and Protect: Networks and Network Security

Languages

English
Full Professional
Arabic
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

IT Technician

Insulet Corp
01.2023 - Current

Tech Manager

Azaal Discount Pharmacy
04.2017 - 01.2023

Bachelor of Science - Computer Information And Technology

Siena Heights University

Associate of Science - Cyber Security

Henry Ford College

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Hisham Magrad