Hisham Patel
Mumbai,Maharashtra
Summary
Seeking an entry-level position in cybersecurity to utilize my background in IT support, networking, and system administration, while developing practical skills in system security and threat management. Eager to apply my technical knowledge, problem-solving abilities, and willingness to learn in delivering effective and secure solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Executive
Tele performance
08.2025 - 03.2026
- Worked at client location Axis bank, handling inbound/Outbound customer queries and resolved credit card issues, ensuring accurate and timely solutions
- Verified customer information and maintained data accuracy while adhering to confidentiality standards
- Processed credit card service requests, disputes, and account updates in internal systems, ensuring accurate documentation and timely resolution
- Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment
- Followed company processes and service-level agreements (SLAs) to ensure consistent quality of service
Education
B.tech - Computer Engineering
Theem College of Engineering
01-2025
Diploma - Computer Engineering
Thakur Polytechnic
01-2022
SSC - undefined
St. Xavier’s High School
01-2019
Skills
- Computer hardware basics and peripheral troubleshooting
- Networking fundamentals
- Windows OS installation, configuration, and troubleshooting
- Software installation and application support
- Networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN)
- Email configuration and troubleshooting (Outlook, Gmail)
- Basic Active Directory tasks (user creation, password reset)
- Familiarity with ticketing systems (ServiceNow, Freshdesk, Jira)
- Remote support tools (AnyDesk, TeamViewer)
- Printer and scanner setup and troubleshooting
- Networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN)
Accomplishments
- Provided technical support for hardware, software, and network issues, ensuring minimal downtime for end users
- Ensured secure handling of user accounts and data while performing support tasks
- Recognized as Best Player in college-level football tournament, demonstrating teamwork and leadership
- Participated in marathon events, showcasing dedication, endurance, and commitment
- Actively engaged in sports and extracurricular activities, strengthening collaboration and problem-solving skills
Certification
- AI using Python
- AWS Fundamentals
- Cloud Computing – Teach nook
- Power BI crash course
Languages
English
Full Professional
Hindi
Full Professional
Interests
Reading and Self-Learning, Logical Thinking, Sports, Gaming, Internet Browsing & Research
Timeline
Customer Support Executive
Tele performance
08.2025 - 03.2026
Diploma - Computer Engineering
Thakur Polytechnic
SSC - undefined
St. Xavier’s High School
B.tech - Computer Engineering
Theem College of Engineering