Summary
Work History
Education
Skills
LANGUAGES
Interests
Timeline
Generic
HISSEINE KARI OGUEYE

HISSEINE KARI OGUEYE

The Bronx,NY

Summary

Dynamic professional with a robust background in customer interactions and service solutions, adept at fostering customer satisfaction and loyalty through effective conflict resolution and communication. Proven ability to adapt to changing needs while maintaining a focus on achieving results through efficient and empathetic service. Experienced IT leader with a track record of overseeing complex projects and driving technological advancements, recognized for strong team collaboration in fast-paced environments. Expertise in network administration and IT strategy development enhances the capacity to meet both customer and organizational goals.

Work History

IT Manager

SFET- Supply company and works contractor
  • Responsible for helping the company to remain IT compliant, efficient and profitable during the course of its operations. Ensuring that the company's IT systems are readily available for use by staff. Designing IT trading programs for all stuff.
  • Led IT infrastructure projects to enhance operational efficiency and reduce downtime.
  • Managed vendor relationships to ensure optimal service delivery and cost-effectiveness.
  • Oversaw system upgrades, ensuring seamless transitions with minimal disruption to operations.
  • Coordinated training sessions for staff on new software applications and technologies.
  • Implemented disaster recovery plans to safeguard company data against potential threats.
  • Directed cross-functional teams in executing technology initiatives aligned with business goals.

Telecommunication Assistant

Terahertz Call Centers Services Est
  • Managed high volume of incoming phone calls. Assisted in generating sales leads. Identified and assessed customer needs to promote satisfaction. Addressed customer complaints and provided suitable solutions. Maintained accurate records of customer instructions. Processed customer accounts and organized documents.
  • Analyzed customer feedback to identify areas for service improvement and implementation
  • Coordinated scheduling of service calls, optimizing technician deployment for timely responses
  • Streamlined communication processes between departments to improve information flow
  • Provided technical support to clients, resolving issues and enhancing user experience
  • Assisted in managing telecommunications systems for efficient operational support
  • Improved response time to service requests, ensuring timely resolution of customer concerns.

Sales Representative

Maxsip Telecom
  • Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
  • Monitor and maintain brand consistency across all marketing channels and materials.
  • Developed customer relationships to enhance sales and improve retention rates.
  • Collaborated with team members to identify new market opportunities and strategies.
  • Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
  • Analyzed sales data to identify trends and recommend improvements for performance enhancement.
  • Trained new staff on best practices in sales techniques and customer engagement strategies.
  • Conducted product demonstrations to educate clients on features and benefits.
  • Assisted in the creation of promotional materials to support sales efforts effectively.
  • Utilized CRM software to track leads, manage accounts, and streamline communication.

Customer Service Representative

GSP CAMPAIGNS
  • Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Managed customer complaints effectively, resolving issues while maintaining professionalism.
  • Utilized CRM software to track interactions, improving response times and customer follow-up processes.
  • Collaborated with team members to streamline communication protocols, enhancing overall efficiency of service delivery.

Education

Degree - Computer Application with Specialization in Information Security and Infrastructure Management

JAIN UNIVERSITY

Skills

  • MS office, excel etc
  • C, C, DOS, Java
  • Database design
  • Customer relationship building
  • Sales presentations
  • Product and service knowledge
  • Problem resolution
  • Computer proficiency
  • Complaint handling

LANGUAGES

English (Fluent)
French (Fluent)
Arabic (Fluent)

Interests

  • Fashion and Style
  • I have a passion for photography and editing photos
  • I enjoy helping others and giving back to the community

Timeline

IT Manager

SFET- Supply company and works contractor

Telecommunication Assistant

Terahertz Call Centers Services Est

Sales Representative

Maxsip Telecom

Customer Service Representative

GSP CAMPAIGNS

Degree - Computer Application with Specialization in Information Security and Infrastructure Management

JAIN UNIVERSITY

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HISSEINE KARI OGUEYE