Hitendra Jogi

Proofpoint (implementation of product reduced phishing email by 50%)

• Led projects to select and implement email and end user security awareness project.
• Proofpoint System Administrator for company
• Policy Management (create email protection polices to fit company needs)
• Report Phish implementation via Office 365
• Documentation for end users on use of email digest and report phish tool to enhance security awareness program
• Data Loss Prevention (DLP) policies and rules to enable end users to send sensitive information to outside customers by approved method.
• Project to enforce DMARC for email.
• Browser isolation for end users.

Cortex XDR

• Cortex System Administrator for company
• Led projects to consolidate multiple AV solutions like Symantec Endpoint Protection, Trend Micro and cloud based Cylance (next Gen AV) and implemented cloud based Cortex XDR from Palo Alto Networks (saved company 75K and offer better management and protection).
• Policy management (created and implemented new policies to insure better protection of devices while minimizing false positives via alerts).
• Software deployment to 8000 workstations and servers.
• Endpoint Detection and Response (EDR). Manage alerts/incidents and remediate them. Engage with an external SOC team to manage alerts via ticketing system and emails.

Tenable Vulnerability Management

• Worked with team member who was a SME and backup duties
• Engaged with various teams in the organization on remediation plans and processes
• Tracked remediation tasks
• Attend by weekly meetings with various teams in the organization. Created processes and identified any pending issues.
• Remediate all urgent tasks and create timeline for other tasks.

Collaborations with other departments

• Collaboration with Microsoft Office 365 Team for mail delivery related tasks
• Collaboration with Windows Server team for Microsoft Intune (baseline device policies). Endpoint Management related tasks related to different types of deployments and remediation's

• Symantec System Administrator for company
• Deploy Symantec software to laptops/desktops and servers to 11,000 endpoints
• Symantec policy management
• Manage and deploy laptop/desktops after imaging
• Ticket management and resolution via ServiceNow
• All Break fix related tasks with Desktop software
• Documentation for Tier1 and Tier2 support
• Executive support- White glove support for all executives and staff at Yellow

• Escalated calls from Tier 1 and 2
• Ticket management and resolution
• Break fix tasks to Laptop and Desktops compromised of software and hardware.
• Critical support of Hardware and software used at all of Yellow's 400 plus terminals affecting freight and people on the docks.
• Printer related tasks at the General Office and Field locations.
• Cell phone support
• Documentation for Tier 1 and 2
  

• Team Lead
• Customer calls and resolution. Customer focus being a priority.
• Documentation for Help Desk
• Trained Help Desk at three operating company locations Yellow, Roadway & USF Corp. Traveled to locations when needed.
• Target first time call resolution and train team to archive department goals.
• Responsible for escalated calls/tickets from Help Desk and final resolution. Escalated to Tier2 or 3 if they could not be resolved at this level.