Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HITESH KUMAR

Wooster,OH

Summary

Results-driven IT Manager and Agile and Hybrid Project Leader with 10+ years of experience in insurance and finance sectors. Proven success in delivering enterprise software solutions, leading cross-functional teams, build strong relationships, foster collaboration and managing end-to-end Guidewire implementations. Strong expertise in Business Systems Analysis, stakeholder communication, and regulatory compliance.

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

10
10
years of professional experience
3
3
Certification

Work History

IT Manager II – PolicyCenter | Portal | Business System Analysis

Western Reserve Group
06.2017 - Current
  • Company Overview: Western Reserve Group, a Property/Casualty (P/C) insurer in Ohio and Indiana, offers comprehensive and competitively priced portfolio of personal, farm, and commercial insurance products.
  • Led cross-functional teams to deliver Guidewire PolicyCenter and Portal upgrades for multiple LOBs including BOP, GL, and CA.
  • Managed up to 12 direct reports including BSAs and contractors; handled performance reviews, resource planning, and hiring.
  • Drove enterprise transformation projects by aligning IT deliverables with strategic business goals.
  • Led end-to-end project lifecycle for enterprise IT initiatives, ensuring on-time and within-budget delivery.
  • Implemented Agile practices; ran daily stand-ups, sprint planning, and retrospectives.
  • Served as liaison between business and IT to translate business needs into technical requirements.
  • Managed end to end release schedules across multiple teams, ensuring timely and coordinated deployments.
  • Facilitated go/no-go meeting, tracked release readiness, ensure all release activities followed change management and compliance standards.
  • Determine the appropriate resource allocation of direct reports in coordination with various teams and stakeholders to support projects, maintenance, and support activities.
  • Led project planning, resource allocation, risk mitigation, and stakeholder communication across multiple concurrent projects.
  • Defined and tracked KPIs and project milestones; reported regularly to executive leadership.
  • Developed and maintained detailed project schedules, budgets, and communication plans.
  • Contribute to the improvement of software delivery lifecycle, developing processes and procedures that lead to more effective solutions.
  • Lead project teams to the successful delivery of business functionality, using defined project management processes.
  • Create and maintain a project schedule, project charter, moving it from high level estimates to a baseline schedule, which creates time and budget predictability.
  • Identify and mitigate identified risks and issues during monitoring and controlling.
  • Worked with business for prioritization of product backlog.
  • Responsible for the supervision of 3rd party contractors

IT Manager I – Business System Analysis Manager

Western Reserve Group
  • Working Leader – Served as a Senior Business Analyst in support of program, project and support initiatives as required.
  • Directed both employee and contractor BSAs regarding team assignments and overall Analyst efficiency and effectiveness.
  • Worked with the entire IT Leadership team to define / enhance the BSA Discipline system development life cycle process, methods, and tools.
  • People Leader - Accountable for coaching/mentoring, training, career development, and performance evaluation of BSA assets.
  • Recruit, attract and select the right people, interview effectively, provide orientation, and training for new employees.
  • Discipline Owner – Seeks to continuously improve BSA delivery and stays current with requirements gathering and process techniques/concepts and their effectiveness.
  • Define and evolve standard procedures and processes required across project teams for effective requirement management and with adherence to standardized IT processes, strategic principles, and architectural standards.
  • Collaborative Leader - Maintains a productive and rewarding relationship with our business partners – bridging business units, technology teams, and support teams.
  • Responsible for objective setting, performance management and salary administration of direct reports
  • Develop and manage the resource allocation of direct reports in coordination with other teams / resources to deliver projects, maintenance, and support activities.
  • Performed day to day coaching and mentoring to develop staff and grow needed skills as well as providing regular team evaluations.
  • Recruit, attract, and select the right talent and provides orientation and training for new employees.
  • Ensuring direct reports adhere to departmental policies and procedures.
  • Responsible for the supervision of 3rd party contractors

Lead Business Systems Analyst | BSA IV

Western Reserve Group
  • Experienced in leading the Guidewire Inception. Lead inception for Policy Center and Agents Portal.
  • Experienced configuring/enhancing Policy Center and Portal for the following LOBs – Businessowners (BOP), General Liability (GL), Personal Auto (PA), Account level functionalities, Commercial Auto (CA)
  • Configuration experience for both Policy Center and Agent Portal, worked on Coverages, Limits and such UI fields on transactions such as – New Business, Policy Change, Renewal, Conversion Renewal, Cancellation, Rewrite (New Term and Reminder of the Term), Reinstatement including Reinstatement for Non-pay.
  • Experienced working on establishing the state specific workflow for automated and manual Renewal process such as Indiana and Ohio.
  • Experienced working on Payment Page, Quote Page, Experience Rating.
  • Experienced working on IT development for UW issues and Activities, defining activity patterns.
  • Experienced working on Account level functionalities such as Move, Merge, Add New Documents and Rewrite to a different/this Account.
  • Experienced working on Contacts within the Policy Center and Contact Manager. Worked on Guidewire contact syncing rules between account - policy levels and their customization as per business needs for all LOBs.
  • Established Mortgageholder workflow from the scratch in Policy Center and Agent’s Portal for all applicable Commercial Lines of Business, for instance BOP, CP.
  • Customized Agent’s Portal, Policy Center and Contact Manager in the process working with development and business as one team.
  • Experienced working PC to CC integration for coverages for GL.
  • Experienced working on company level Roles and Permissions.
  • Experienced working on third party integration for Documentum such as Captiva.
  • Experienced in Forms work for Static, Dynamic, and Adhoc. Including the ISO and Company specific forms.
  • Decent exposure working on mapping documents to help system generate Policy Package, Change Endorsement, Notice of Reinstatement, Notice of Cancellation.
  • Worked extensively on Reinstatement for Non-Pay functionality of Guidewire which includes the rules around – Good Through Date, Reinstatement Amount, Reinstatement Notice.
  • Serving as a liaison for IT Manager(s), development staff and the project stakeholders.
  • Eliciting business knowledge, such as process flows, business rules and algorithms, from business users.
  • Driving the gathering of Business and Functional /System requirements from stake holders, Trading partners, user groups and end users for automation.
  • Performing analysis of and documentation for information collected through various Mechanisms, such as surveys, meetings, interviews.
  • Performing Gap Analysis between existing, moderately complex solutions and moderately complex target solutions.
  • Worked on the requirements for MVR Integration by adding the right set of request parameters with an objective to receive the intended response from LexisNexis through an API call.
  • Worked on the requirements for VIN Integration through user interface with Request-Response parameters for receiving the desired data from PriceDigest.
  • Facilitate liaison among the stake holders to understand the structure, policies, and operations of an organization and to recommend solutions that enable the organization to achieve its goals.
  • Creating Business Analysis Document in addition to Project Management Documents such as – Business Requirement Document, Functional Requirement document, Business Decision Document, Project Vision Document, System Specification Requirement document, Cycle Plan, Project Charter
  • Validation, Planning and ensuring compliance with the defined software Development Life cycle.
  • Driving the creation of Unified Modeling Language (UML) diagrams such as Use Case diagram, Activity Diagrams, Process Flow Diagrams.
  • Preparing user interface guides and Functional Specification Documents, Mockups, Wireframes along with designing and executing test script.
  • Experienced in running the daily stand-up meetings with the team.
  • Experienced leading the requirement gathering sessions with business stakeholders.
  • Working with IT Manager(s) and Account Executives to maintain and enforce Change Management.
  • Working to scope the system, identify potential areas of automation and reengineer the underlying business process.
  • Working with developers to translate requirements into something that they understand, and then translate developer’s subsequent questions into something the stakeholders can understand.
  • Working with testing team to prepare Test Case Development document like Test Case, Test Scenario and Test Plans.
  • Translating and documenting client business requests into written IT baseline detailed business requirements for application development using standardized artifacts.
  • Making environment ready for the clients for the UAT (User Acceptance testing) and Go-Live.

Business Analyst/Data Analyst

American Express Company
05.2016 - 06.2017
  • Company Overview: The American Express Company, also known as Amex, is a multinational financial services corporation headquartered in Manhattan’s Three World Financial Center in New York City, New York. Amex is best known for its Credit Card, Charged Card and Traveler’s Cheques business.
  • Conducted elicitation sessions such as brainstorming and focus group session to build user-stories based on their interest regarding Business.
  • Closely worked with and supported Product Owner to manage product backlog from user-stories.
  • Assisted Scrum Master to facilitate scrum meetings such as Sprint Planning meeting, Daily Scrum meeting, Sprint Review meeting, Sprint Retrospective meeting, and Backlog Refinement meeting.
  • Worked on Rally extensively for the better management of user stories for each Sprint.
  • Worked closely with developers in agile team to advice on business details.
  • Worked closely with Business partners across all the Risk Types teams. (Off-shore and On-shore teams)
  • Ensured goals and objectives of the business to deliver functionality changes.
  • Collaborating closely with PMO in Risk and SWOT Analysis.
  • Prepared the sprint backlogs from Sprint Planning meeting to identify and monitor the activities performed in the time-boxes
  • Created User Interface Documents (UID) of prototypes and wireframes to help designing user interface.
  • Experience in agile team to ensure all team member to understand business need.
  • Created burn-down chart to monitor the completion of work within the time-boxes.
  • Walkthrough session with development team and QA team to understand the business requirement clearly.
  • Created User Manual and trains Users to understand the new system.
  • Created UAT and PIV sign-off documents for audit purposes.
  • Prepared Weekly and Monthly reports on the bases of Progress and Development.
  • Worked on resource management tool, Portfolio Management Tool (PGT)
  • Worked extensively on Risk Change Management (RCM)

Business Analyst

Precision Technologies Corp
09.2015 - 04.2016
  • Conducted elicitation sessions such as brainstorming and focus group session to build user-stories based on their interest regarding Business for the Payroll system.
  • Worked closely with Business partners across all the Risk Types teams. (Off-shore and On-shore teams)
  • Ensured goals and objectives of the business to deliver functionality changes.
  • Created User Interface Documents (UID) of prototypes and wireframes to help designing user interface.
  • Experience in agile team to ensure all team member to understand business need.
  • Created burn-down chart to monitor the completion of work within the time-boxes.
  • Walkthrough session with development team and QA team to understand the business requirement clearly.
  • Created User Manual and trains Users to understand the new system.
  • Prepared Weekly and Monthly reports on the bases of Progress and Development.
  • Worked extensively on Risk Change Management (RCM)
  • Created Sprint Calendar for better understanding of real-time picture on the progress of each Sprint.
  • Prepared Scorecard on weekly basis to represent development for Key Risk Indicators across the all the Life Cycles.
  • Ensured to address the roadblocks and challenges on priority bases to maintain the time and the budget of the project.

Education

MBA - Supply Chain Management and Information Systems

University of Massachusetts Dartmouth
Dartmouth, MA
01.2015

Bachelor of Technologies - Applied Electronics and Instrumentations

Uttar Pradesh Technical University
01.2011

Skills

  • Methodologies: Hybrid, Agile, Waterfall Models
  • Requirements Management Tools: Rational Requisite Pro, Power Designer, Rally
  • QA Testing tools: HP Quality Center, Silk Central
  • Languages: UML, SQL
  • Workflow Tools: MS-Visio, MS-OFFICE, Smart Draw, Just in mind Prototype
  • Business Skills: Business Process Analysis, Gap Analysis, JAD Sessions, Requirements Gathering, & Use Case modeling, SWOT Analysis
  • Operating System: Windows 7, 8/XP/2000, Rally
  • Risk mitigation planning
  • Technical support scheduling
  • Information confidentiality
  • Operating system management
  • IT risk management
  • Documentation and reporting
  • Team collaboration
  • Application support
  • Quality assurance
  • Enterprise architecture
  • Information security
  • Team development
  • IT resource use
  • Software development
  • Virtualization
  • Documentation management
  • Change management
  • Technical leadership
  • Technical support oversight
  • IT service management
  • Disaster recovery
  • Business analysis

Certification

  • PMI – Agile Certified Practitioner (PMI - ACP) – October 2027
  • Certified Scrum Master (CSM) – April 2027
  • Certified Agile Service Manager (CASM) – March 2027

Timeline

IT Manager II – PolicyCenter | Portal | Business System Analysis

Western Reserve Group
06.2017 - Current

Business Analyst/Data Analyst

American Express Company
05.2016 - 06.2017

Business Analyst

Precision Technologies Corp
09.2015 - 04.2016

IT Manager I – Business System Analysis Manager

Western Reserve Group

Lead Business Systems Analyst | BSA IV

Western Reserve Group

Bachelor of Technologies - Applied Electronics and Instrumentations

Uttar Pradesh Technical University

MBA - Supply Chain Management and Information Systems

University of Massachusetts Dartmouth

Similar Profiles

CREATE PROFILE
HITESH KUMAR