Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Work Preference
Software
Accomplishments
Timeline
Hi, I’m

HITESH KUMAR

Wooster,OH
HITESH KUMAR

Summary

Results-driven IT Manager and Agile and Hybrid Project Leader with 10+ years of experience in insurance and finance sectors. Proven success in delivering enterprise software solutions, leading cross-functional teams, build strong relationships, foster collaboration and managing end-to-end Guidewire implementations. Strong expertise in Business Systems Analysis, stakeholder communication, and regulatory compliance. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

10
years of professional experience
1
Certification

Work History

Western Reserve Group
Ohio

IT Manager II - PolicyCenter | Portal | Business System Analysis
06.2017 - Current

Job overview

  • Company Overview: Western Reserve Group, a Property/Casualty (P&C) insurer in Ohio and Indiana, offers comprehensive and competitively priced portfolio of personal, farm, and commercial lines insurance products.
  • Led cross-functional teams to deliver Guidewire PolicyCenter (Policy Administration system - PAS) and Portal upgrades for multiple LOBs including BOP, GL, and CA.
  • Managed up to 12 direct reports including BSAs and contractors; handled performance reviews, resource planning, and hiring.
  • Drove enterprise transformation projects by aligning IT deliverables with strategic business goals.
  • Led end-to-end project lifecycle for enterprise IT initiatives, ensuring on-time and within-budget delivery.
  • Implemented Agile practices; ran daily stand-ups, sprint planning, and retrospectives.
  • Served as liaison between business, underwriting team and IT to translate business needs into technical requirements.
  • Facilitated go/no-go meeting, tracked release readiness, ensure all release activities followed change management and compliance standards per schedule.
  • Collaborating with business units for Pre, during and post release/delivery customer engagement.
  • Determine the appropriate resource allocation of direct reports in coordination with various teams and stakeholders to support projects, maintenance, and support activities.
  • Led project planning, resource allocation, risk mitigation, and stakeholder communication across multiple concurrent projects.
  • Defined and tracked KPIs and project milestones; reported regularly to executive leadership.
  • Developed and maintained detailed project schedules, budgets, and communication plans.
  • Contribute to the improvement of software delivery lifecycle, developing processes and procedures that lead to more effective solutions.
  • Lead project teams to the successful delivery of business functionality, using defined project management processes.
  • Western Reserve Group, a Property/Casualty (P&C) insurer in Ohio and Indiana, offers comprehensive and competitively priced portfolio of personal, farm, and commercial lines insurance products.

Western Reserve Group
Ohio

IT Manager I - Business System Analysis Manager

Job overview

  • Working Leader - Served as a Senior Business Analyst in support of program, project and support initiatives as required.
  • Directed both employee and contractor BSAs regarding team assignments and overall Analyst efficiency and effectiveness.
  • Worked with the entire IT Leadership team to define / enhance the BSA Discipline system development life cycle process, methods, and tools.
  • People Leader - Accountable for coaching/mentoring, training, career development, and performance evaluation of BSA assets.
  • Recruit, attract and select the right people, interview effectively, provide orientation, and training for new employees.
  • Increased employee retention by fostering an inclusive, engaging work environment and implementing targeted coaching, recognition, and career development initiatives.
  • Discipline Owner - Seeks to continuously improve BSA delivery and stays current with requirements gathering and process techniques/concepts and their effectiveness.
  • Define and evolve standard procedures and processes required across project teams for effective requirement management and with adherence to standardized IT processes, strategic principles, and architectural standards.
  • Collaborative Leader - Maintains a productive and rewarding relationship with our business partners - bridging business units, technology teams, and support teams.
  • Responsible for objective setting, performance management and salary administration of direct reports.
  • Develop and manage the resource allocation of direct reports in coordination with other teams / resources to deliver projects, maintenance, and support activities.
  • Performed day to day coaching and mentoring to develop staff and grow needed skills as well as providing regular team evaluations.
  • Ensuring direct reports adhere to departmental policies and procedures.
  • Responsible for the supervision of 3rd party contractors.

Western Reserve Group
Ohio

Lead Business Systems Analyst | BSA IV

Job overview

  • Experienced in leading the Guidewire Inception. Lead inception for PolicyCenter and Agents Portal.
  • Experienced configuring/enhancing PolicyCenter, ClaimCenter and Portal for the following LOBs - Businessowners (BOP), General Liability (GL), Personal Auto (PA), Account level functionalities, Commercial Auto (CA).
  • Configuration experience for both PolicyCenter and Agent Portal, worked on Coverages, Limits and such UI fields on transactions such as - New Business, Policy Change, Renewal, Conversion Renewal, Cancellation, Rewrite (New Term and Reminder of the Term), Reinstatement including Reinstatement for Non-pay.
  • Experienced working on establishing the state specific workflow for automated and manual Renewal process such as Indiana and Ohio.

American Express Company
New York

Business Analyst/Data Analyst
05.2016 - 06.2017

Job overview

  • Company Overview: The American Express Company, also known as Amex, is a multinational financial services corporation headquartered in Manhattan's Three World Financial Center in New York City, New York. Amex is best known for its Credit Card, Charged Card and Traveler's Cheques business.
  • Conducted elicitation sessions such as brainstorming and focus group session to build user-stories based on their interest regarding Business.
  • Closely worked with and supported Product Owner to manage product backlog from user-stories.
  • Assisted Scrum Master to facilitate scrum meetings such as Sprint Planning meeting, Daily Scrum meeting, Sprint Review meeting, Sprint Retrospective meeting, and Backlog Refinement meeting.
  • Worked on Rally extensively for the better management of user stories for each Sprint.
  • Worked closely with developers in agile team to advice on business details.
  • Worked closely with Business partners across all the Risk Types teams. (Off-shore and On-shore teams)
  • Collaborating closely with PMO in Risk and SWOT Analysis.
  • Prepared the sprint backlogs from Sprint Planning meeting to identify and monitor the activities performed in the time-boxes.
  • Created User Interface Documents (UID) of prototypes and wireframes to help designing user interface.
  • Created burn-down chart to monitor the completion of work within the timeboxes.
  • Sharing knowledge via walkthrough session with development team and QA team to understand the business requirement clearly.
  • Created User Manual and trains Users to understand the new system.
  • Created UAT and PIV sign-off documents for audit purposes.
  • Prepared Weekly and Monthly reports on the bases of Progress and Development.
  • Worked on resource management tool, Portfolio Management Tool (PGT).
  • Worked extensively on Risk Change Management (RCM).
  • The American Express Company, also known as Amex, is a multinational financial services corporation headquartered in Manhattan's Three World Financial Center in New York City, New York. Amex is best known for its Credit Card, Charged Card and Traveler's Cheques business.

Precision Technologies Corp
New Jersey

Business Analyst
09.2015 - 04.2016

Job overview

  • Conducted elicitation sessions such as brainstorming and focus group session to build user-stories based on their interest regarding Business for the Payroll system.
  • Worked closely with Business partners across all the Risk Types teams. (Off-shore and On-shore teams)
  • Experience in agile team to ensure all team member to understand business need.
  • Created burn-down chart to monitor the completion of work within the timeboxes.
  • Walkthrough session with development team and QA team to understand the business requirement clearly.
  • Created User Manual and trains Users to understand the new system.
  • Prepared Weekly and Monthly reports on the bases of Progress and Development.
  • Worked extensively on Risk Change Management (RCM).
  • Created Sprint Calendar for better understanding of real-time picture on the progress of each Sprint.
  • Prepared Scorecard on weekly basis to represent development for Key Risk Indicators across the all the Life Cycles.
  • Ensured to address the roadblocks and challenges on priority bases to maintain the time and the budget of the project.

Education

University of Massachusetts

MBA from Supply Chain Management and Information Systems
01.2015

University Overview

Uttar Pradesh Technical University

Bachelor of Technologies from Applied Electronics and Instrumentations
01.2011

University Overview

Skills

  • Hybrid
  • Agile
  • Waterfall Models
  • Rational Requisite Pro
  • Power Designer
  • Rally
  • HP Quality Center
  • Silk Central

Websites

Certification

  • PMI - Agile Certified Practitioner (PMI - ACP), 2027-10-01
  • Certified Scrum Master (CSM), 2027-04-01
  • Certified Agile Service Manager (CASM), 2027-03-01
  • PMI - PMP Aspirant
Availability
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work weekStock Options / Equity / Profit Sharing401k match

Software

Guidewire

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Achieved results through effectively helping and sharing knowledge.
  • Supervised team of 12-15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 20+ in the development of CA Line of Business.
  • Documented and resolved issues related to Contacts in Policy Center and Contact Manager which led to successful deliver of Accounts and Contact Project.

Timeline

IT Manager II - PolicyCenter | Portal | Business System Analysis
Western Reserve Group
06.2017 - Current
Business Analyst/Data Analyst
American Express Company
05.2016 - 06.2017
Business Analyst
Precision Technologies Corp
09.2015 - 04.2016
IT Manager I - Business System Analysis Manager
Western Reserve Group
Lead Business Systems Analyst | BSA IV
Western Reserve Group
University of Massachusetts
MBA from Supply Chain Management and Information Systems
Uttar Pradesh Technical University
Bachelor of Technologies from Applied Electronics and Instrumentations

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